1. starbear87's Avatar
    Torch 9860 refuses to back up on DM for Mac. I have tried all the workarounds on the forums and the Blackberry website including:
    -updating my DM (several times)
    -uninstalling and reinstalling the latest versions of DM (several times)
    -clearing data manually (such as social feeds, browser cache, smart card options etc.)
    -selective data back up (clicking and unclicking boxes labeled with the suggested culprits)

    I want to update my software, but the DM refuses to let me do so without first backing up the device. Will someone PLEASE give a solution to this ridiculous problem?! And not just a "Try updating your DM.". I've received that advice from 2 separate forums, when I've already clearly stated above the steps I have already taken.
    11-07-12 09:42 AM
  2. PHughes's Avatar
    What, if any error messages do you receive? Does it just stop, or does it do nothing? Any details you can give would be helpful.
    11-07-12 12:28 PM
  3. kbz1960's Avatar
    Delete social feeds off of your phone, worth a try, you can install it after if you use it.
    11-07-12 12:47 PM
  4. Thachoc1's Avatar
    Deleting social feeds first will definitely resolve your problem
    11-13-12 02:06 PM

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