1. twopoodles's Avatar
    Just upgraded to 9810 from 9800. Backup messages always freezes (even when done independently). Therefore cannot restore messages to new device. BB Tech Suport says file might be corrupt, however e-mail still works. Is there any way to download the mesages (save and restore to new device) without using DM?
    12-03-12 06:29 AM
  2. SlcCorrado's Avatar
    Try using BlackBerry Protect. It can be found in BlackBerry World
    12-03-12 07:09 AM
  3. twopoodles's Avatar
    Will BB Protect be compatible with OS 6?
    12-04-12 12:03 PM
  4. go1ndr's Avatar
    Hi TwoPoodles:
    BB-9810's use the 7.0 OS not 6.0. The phone should have the 7.0 OS already on it as the 9810s came with it. However, the 7.0 OS is already out of date and you should now update to the 7.1 OS for 9810, provided by your carrier or any of the many builds on here that are available to you. You don't say who your carrier is but if you care to post that information, we can offer you links to help you upgrade. Once the upgrade is done to 7.1, your other issues should go away. BTW, for the most part the BB techs don't seem to be as helpful or knowledgable as the people on this forum-lol!
    12-04-12 01:28 PM

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