1. Charleighpalmer97's Avatar
    I have a Blackberry Torch 9810 and I have tried to connect it to my computer but it will not recognise my phone. When i connect the USB cable a window opens saying Found New Hardware saying that it can not recognise my device. i have looked on the internet for solutions and i read somewhere to check that the mass storage mode is turned. instructions say to go on option, device, then storage after to press menue then enable mass storage mode but i cant fine mass storage mode anywhere on my phone at all.

    Please help asap
    02-10-13 09:32 AM
  2. anon5129477's Avatar
    try with another computer
    02-10-13 05:43 PM
  3. hubermania's Avatar
    Have you installed the BlackBerry Desktop Software onto your computer? It includes the necessary USB drivers for your phone.
    02-11-13 03:16 PM
  4. sputneek's Avatar
    I have a Blackberry Torch 9810 and I have tried to connect it to my computer but it will not recognise my phone. When i connect the USB cable a window opens saying Found New Hardware saying that it can not recognise my device. i have looked on the internet for solutions and i read somewhere to check that the mass storage mode is turned. instructions say to go on option, device, then storage after to press menue then enable mass storage mode but i cant fine mass storage mode anywhere on my phone at all.

    Please help asap
    I'm having this problem on a win xp service pack 3 machine, you have to find an older version of desktop manager, I will try to find the right one and report back here when I do.
    go1ndr likes this.
    02-11-13 08:44 PM
  5. Charleighpalmer97's Avatar
    it wont work on any computer i have tried and i originally tried a older software that i used for my blackberry curve 8520 which is when it said i didnt work so i downloaded the newest blackberry desktop software and i still had the same problem
    02-19-13 06:07 PM
  6. newcollector's Avatar
    Have you tried to reboot your computer?
    sputneek likes this.
    02-20-13 01:43 PM
  7. Charleighpalmer97's Avatar
    Have you tried to reboot your computer?
    yes several times
    02-26-13 05:26 PM
  8. go1ndr's Avatar
    I have a Blackberry Torch 9810 and I have tried to connect it to my computer but it will not recognise my phone. When i connect the USB cable a window opens saying Found New Hardware saying that it can not recognise my device. i have looked on the internet for solutions and i read somewhere to check that the mass storage mode is turned. instructions say to go on option, device, then storage after to press menue then enable mass storage mode but i cant fine mass storage mode anywhere on my phone at all. Please help asap
    OP, not sure what Mass Storage Mode will do to make your PC see your phone, but here is how you find it. Older OS's called it mass storage mode, but not now. Go to: Options > Device > Storage > Media Card Support. Check the option to turn on or off.
    I think some of the earlier versions of the OS called it "Mass storage mode" but it hasn't been called that in a long time that I can remember. So you won't see that term in options. If this actually helps, let us know please. Good Luck and thanks!
    sputneek likes this.
    02-26-13 05:42 PM
  9. go1ndr's Avatar
    OP: I just remembered seeing this in a thread a few days ago. Here is the info on the Mass Storage Mode and shutting it down. Hope this helps you.
    KB13564-How to enable or disable mass storage mode on the BlackBerry smartphone.
    sputneek likes this.
    02-26-13 09:21 PM

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