1. brigz's Avatar
    i bought a bb torch 9800 a couple of days ago and the guy said the battery just needs to be charged so i said ok, but when i plug it in there is no response it wont turn on and no red light, i tried plugging it into blackbery desktop software and it recognizes it but it says this:
    Torch 9800 wont turn on, charge, no red light,-bb-torch-cb-bb-ds.png

    i dont know what else to do ive lt it charge for about 10 hours strait and still nothing. can someone help me out
    02-19-13 02:49 PM
  2. newcollector's Avatar
    It sounds like you may have a bad battery. If you know someone who has a 9800 or a 9810, you could try their battery and see if the phone responds. if it doesn't work with a known good battery, then you have another issue. I hope you purchased from a reputable person, because I would take the phone back to them.
    02-19-13 02:55 PM
  3. brigz's Avatar
    thankyou, i will try it tomorrow and see what happends
    02-19-13 03:03 PM
  4. eSport's Avatar
    Before spending cash on a replacement battery. (Alternatively) you could try connecting the device with the battery out, erase the device (BBSAK) and then restore with BBSAK or DM and wait for it to restart then push battery in when prompted.

    Good luck either way.
    02-22-13 01:53 AM
  5. Am in's Avatar
    Have same problem. No red light when i take battery out and plug the charger
    08-09-17 04:01 AM

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