[jaiello1986]

Bought an unlocked Torch on Craigslist earlier today for 450.00. It's branded AT&T. My 9700 broke on me last night so I figured I'd upgrade. When I met up with the guy the Torch was in perfect condition and everything looked great. Put my T-Mobile sim card in, made a test call, tried the keyboard, tried the touchscreen.. Everything seemed perfect.

Came home and tried connecting to wifi. It picked up the networks BUT when I went to type in my WPA password "mickey", I noticed the M key didn't work on the physical keypad. I backed out and opened a notepad and tried every key. The Y,M,U,W,E,S keys do not work. I checked the water damage stocker and it's still white. I updated the OS but that didn't fix the issue.

I'm at a total loss and out 450.00. Of course the guy I bought it from isn't answering my calls. I contacted RIM but they said they couldn't help. Any chance I could go down to an AT&T store and get tech support there? I bet not because I'm a Tmob customer..

Any suggestions would be appreciated. Thanks guys!

[GavinCampbell]

For some strange reason on my phone every now and then the track pad click stops working and a few keyboard keys stop working.

If I push on the pad hard enough something kicks back in and they start working again.

It seems so random but gets annoying. Happened to me about 4 times since I got it at the beginning of august.

[branflakes]

I guess the first step would be a battery pull. That's a wide range of keys not working.

[mark_rivers19]

even though you are a T-mobile subscriber.. you can bring the Torch to AT&T for repair since they will honor the 1 yr warranty for the device.
you have a PIN and an IMEI number and the AT&T logo on your phone

[jaiello1986]

Thanks for the replies. I tried a battery pull quite a few times.. No luck. Knockz, I just tried pressing that button in hard as you said you do, still no luck

Posted from my CrackBerry at wapforums.crackberry.com

[jaiello1986]

even though you are a T-mobile subscriber.. you can bring the Torch to AT&T for repair since they will honor the 1 yr warranty for the device.
you have a PIN and an IMEI number and the AT&T logo on your phone

Wow, is that right? If so I'll head over there now. I hope that is the case. Thanks for the heads up on that!

[jaiello1986]

Welp, tried two AT&T stores, both said they would replace it for me IF I was their customer.. But since I'm not I'm essentially SOL.. Any other suggestions?

[jaiello1986]

Any other suggestions? Have spent the whole day trying to solve this to no avail

[pbflash]

I think you need to visit a device support center, not an AT&T store. Here's the link to find the closest DSC.

Answer Center | AT&T


You can also try calling AT&T warranty support at 1-800-801-1101.

[jaiello1986]

I think you need to visit a device support center, not an AT&T store. Here's the link to find the closest DSC.

Answer Center | AT&T


You can also try calling AT&T warranty support at 1-800-801-1101.

Thanks for the advice but I actually visited one of those centers today. I originally went to an AT&T store and they directed me to the DSC location. The guy looked over the phone, noticed the issue, asked for my AT&T # and when I said I'm not a customer he said "I can't help you" .. Oh well.. Guess it was a lesson learned about buying on Craigslist.. Sucks..

[mark_rivers19]

Don't you know anyone, any family member or a friend that's with AT&T. All they need is the account number or phone number to proceed.
They just need to put something on their screen for a number/account name.

Posted from my CrackBerry at wapforums.crackberry.com

[jaiello1986]

Don't you know anyone, any family member or a friend that's with AT&T. All they need is the account number or phone number to proceed.
They just need to put something on their screen for a number/account name.

Posted from my CrackBerry at wapforums.crackberry.com

I'll ask around. Thanks!