I noticed a problem and am curious if anyone can relate or have a solution. When I am playing music, it randomly stops playing. It doesn't happen often but often enough to notice. It happens when in my pocket, in my car and when connected through radio via AUX
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Your headphone jack may be defective. If you wiggle the wire around in the jack, does your phone switch between headphone mode and phone mode? If so, the jack is damaged and needs to be replaced or the phone needs to be sent in and repaired. As far as I know the jack is not a seperate entity to the mainboard.
I play music for 10 hours a day at work nearly every day, and have 0 issues with it stopping. As others have suggested, its quite possible that your hitting the mute key that's on top of the phone(one side is lock the other is mute).
The only reason why I think it's the audio jack is because I've encountered this issue many times with Blackberry's that I've disassembled. If he/she frequently uses the audio jack, it could be worn out and the contacts are bent/dirty.
I think problems with the headphone jack are rare but if someone has that issue, they should ask for a hardware replacement.
The most likely causes are:
(1) the BB music player comes with an option set to stop playing music after a certain number of minutes. You need to reset that. You'll find it under:
media/media options/"close media player when inactive" - I have this set to "off".
(2) the mute button on the right side of the top of the device (just over the top right corner from the headset jack) can be very sensitive and can be affected by static from your pocket etc. When I'm playing it, I try to leave it someplace other than my pocket. To play it in my pocket, I always leave inside its case so the mute button doesn't get pressed inadvertently as I move around.
Issue was the listed above. I was curious why it happened when at work and not in my car, since that is the only time it can reach the inactive time limit.
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