[copperbeech]

I dropped off my Q10 today for repairs.

I had them switch out the SIM card to my old 9800.

Phone and text seem to work fine. But I am unable to log in to the BIS website. I am confident I have the correct username and password but I get the message indicating wrong username and password.

If I try to setup any accounts through the phone setup I get the message that it is the wrong address or password (which I know is not true).

What am I missing

[copperbeech]

I called Bell tech support and they passed me along to BB tech support and they were at a loss.

(Just a side note but when trying to do email setup of one of my gmail accounts using the phone I get an email from gmail:
We recently blocked a sign-in attempt to your Google Account. Whoever tried to sign in to your account knows your password; we recommend that you change it right away.)

Well that person trying to sign in using my Torch to setup the gmail account in question was me).

[copperbeech]

BB tech support should be able to help you reset the password.

The BB tech couldnt find record of my BIS account and he couldnt tell me how to establish a new account.