This was my first time ordering with them (new account) and got the torch for $99 almost a month ago. I didn't have any problems and still haven't had any problems. I only went thru them because my brother had got a new account thru them a couple months ago with no problems.
Posted from my CrackBerry at wapforums.crackberry.com
I have ordered my last 4 phones from them (Razr, Blackjack, Bold 9000, and finally my 9800) without any issues. They have a 30 day return policy so u can still exchange with them if you're not happy. As already posted- just don't "downgrade" your contract for the next 180 days & you're good to go.
JJ
Posted from my CrackBerry at wapforums.crackberry.com