1. texanjackson's Avatar
    Hi.

    My BlackBerry Torch 9800 screen is not turning on.

    I have tried to find other threads about my problem but none of them seem to be of what my phone is doing.

    The screen is off, but the phone is on, the keyboard and phone lights come on, and I even get notifications.

    The screen turns on sometimes onto the loading screen when I take the battery out and put it back in, but this only works like once every fifty times.

    Please can someone reply, it has done this several times now and I am starting to get worried.

    Regards, Texanjackson
    07-30-13 04:22 AM
  2. hamsterwheel's Avatar
    Welcome to CrackBerry!

    Can you tell us more about your phone ..Like what OS etc...Maybe someone can help with a little bit more info.
    Have you had some kind of water damage to the screen?
    Could you try a wipe and install if the OS?
    Just some ideas.
    07-30-13 12:01 PM
  3. texanjackson's Avatar
    Welcome to CrackBerry!

    Can you tell us more about your phone ..Like what OS etc...Maybe someone can help with a little bit more info.
    Have you had some kind of water damage to the screen?
    Could you try a wipe and install if the OS?
    Just some ideas.
    BlackBerry OS 6, Bundle 278
    I have already tried to go onto BB desktop software and reload the OS.
    I have also wiped clear all the data and reinstalled a backup.
    No water damage however
    07-30-13 03:21 PM
  4. doggy10's Avatar
    I had this problem with my old torch. It did the exact same thing but I realized I could not use it with the keyboard out. I would reboot it with control, alt, delete buttons or battery pull. Would see the loading bar and I would just leave it for 10 mins. Then I would press the bottom on the top of the device on the right to wake the screen and that was the only way I could use my phone. It seems that something in the slider is worn out or just not working anymore. I never dropped mine or anything and it still broke. I think it's from opening and closing the screen over and over again.
    Using it as just a touch screen was good practice for my z10 that I have now.
    Good luck with your torch.
    BlackBerry for life. Kick'n it with my Z10.
    07-30-13 03:45 PM

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