Bad experience with ShopBlackberry
Hallo everybody,
first this should not be a post to blame on shop blackberry but I have major issues with them.
Here is my story:
I bought a Q10 from Shop Blackberry. Delivered and worked 2 weeks but the phone had the self rebooting issue. So I tried to contact Shop Blackberry after 1,5 month of usage for support. The result was that they have responded and say the phone is older than 1 month and therefore there is no support anymore. Also my pressure that inside of the EU every device have a warranty of min. 6 months has not helped. After that I have searched on the blackberry site a couple of hours and found a support site for devices. Fill out the form - the support contacted me and send me a box for repair. The repair than took at least 3 month !!!. After getting back my phone the assembling was viewable not right done and the reboot issue was getting even worth. Contacting again Shop Blackberry came up with the same answer that there is no support after 1 month. At that point I was short to give all the facts to my lawyer and wrote them that. The response was not getting better. I have now not contacted my lawyer because the costs were higher than a new phone. The only thing I can do is warning from buying anything from Shop Blackberry.
After 6 month I have now a Q10 sitting on my table which I cannot use and there is no support from shop Blackberry and no support from Blackberry directly. I had a damaged Q5 which I have bought on Amazon. Inside of 2 weeks I had a new phone from them. This is support I would like to have.
From my view I can only say please do not buy any stuff from Shop Blackberry because they have no support and they are ignoring laws inside of the EU.
I will now try again to find the device support side from Blackberry and send the phone to repair but my hope is low and my sister has now switched to the iPhone because this phone is not rebooting itself.
cheers,
Clemens