1. Dyala NG's Avatar
    I installed the desktop software for the BB, backed up my files and entered this website BlackBerry - Storm Updates – BlackBerry Storm Software Upgrade.

    Then I clicked the update button and then this message appeared "Application Loader was unable to connect with your device. Restart the loading process, reconnect your device and try again"

    What should I do?
    05-27-11 05:20 AM
  2. Fret Madden's Avatar
    Make sure your phone is turned on, and reboot your computer with it plugged in; then try the update again. See if that helps and go from there.

    Also, this might help:
    How to Backup/Restore All Data, Apps & Upgrade OS - ALL DEVICES With PICS!!

    Posted from my CrackBerry at wapforums.crackberry.com
    05-27-11 07:02 PM