Guys,
Just slipped and fell on some ice while coming in to work this morning and managed to break my screen. I've filed a claim with Assurion, but what type of phones are they shipping out as replacements? Are they refurbs? Thanks...
I don't know...I got a "server failed" message" when I posted and I assume it must've double posted. Mods, please delete the other thread.
Gnr-met, I did it online and they stated it would be here tomorrow. Thanks.
By the way, response in the other thread was I'd get a new Storm.
I got one today and it was in a sealed box just like when I got it on release day. I don't think it's a refurb but I'm not sure how to tell if it is or not.
From what I've heard, usually you get a refurb but sometimes they send out new ones. I'm not sure how the selection works, but if you go to the vzw site and read the info about it they state it some where in there.
I was under the impression that Assurion claims would be refurbs. Also, if a phone is replaced under standard 1 year warranty, I hear those are refurbs as well. Who knows?
My box was sealed and looked identical to the one I purchased on release day. I have everything in the box - chargers, cd, booklets, etc. I can't tell any difference between the two.
I think it's new. It would be hard to convince me it was a refurb.
Of course it doesn't really matter - since I dropped it in milk I haven't been able to hear out of the earpiece so I'm just thankful to be able to use it normally now.
I went and pulled this straight from VZW site about equipment protection with Asurion:
Asurion may fulfill claims with new or refurbished equipment. In general, claims are fulfilled with the same make and model you claim. If this is not possible, a like-kind make and model will be substituted. Color, feature and accessory compatibility are not guaranteed.
Yes I paid the deductible. I've never received a new phone from Asurion before. They have always sent me refurbs. I was expecting a refurb and was shocked to open this brand new box today.