Waiting for my tracking number support thread
- I thought I would start this thread for those of us who "pre-ordered" through telesales and are waiting to get a tracking and/or confirmation number from our rep.
I am trying to be patient and not call before 8am EST, but it is tough. I did call once, but it went straight to voicemail.
Has anyone heard from their rep today?11-21-08 06:46 AMLike 0 - I got a call from my rep at 8am( a few mins ago); he gave me my order number & he said the order confromation will come in shortly into my email. Should expect my Storm tommrow before 3pm :P
Posted from my CrackBerry at wapforums.crackberry.com11-21-08 07:29 AMLike 0 -
Posted from my CrackBerry at wapforums.crackberry.com11-21-08 07:29 AMLike 0 - Called customer service, waited 20 min on hold. Ordered the Storm on 2 yr price w/ only $2 overnight shipping, total $264.00 before $50.00 mail in, waiting an aditional 24 hrs without going through shrinkage at 5:00am in 22 degree temps, priceless.11-21-08 07:31 AMLike 0
- I called and was given the 7-10 biz days BS!! again.. No tracking number- no order number - but "trust us, the order is being processed"11-21-08 08:10 AMLike 0
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- i ordered online at 6:30am. got my fedex tracking at 8:30am. It has already been picked up by fedex as well (not like a notice to do so)!!11-21-08 08:29 AMLike 0
- I am slowly developing a great hatred for VZW. I "pre-ordered" Monday or Tuesday and was gauranteed Saturday delivery. No tracking or order number, but promised I would have those Friday. The last two days, I have had no e-mail response from my rep to a couple of questions I had and her extension goes right to voicemail. I left a message this morning, but still no reply. DID SHE GO ON VACATION??????? I had a chance to get one this morning at the store, but figured this was better than waiting in line. Now I am not so sure. Hopefully she comes through for me........not to happy right now though.11-21-08 08:32 AMLike 0
- I am slowly developing a great hatred for VZW. I "pre-ordered" Monday or Tuesday and was gauranteed Saturday delivery. No tracking or order number, but promised I would have those Friday. The last two days, I have had no e-mail response from my rep to a couple of questions I had and her extension goes right to voicemail. I left a message this morning, but still no reply. DID SHE GO ON VACATION??????? I had a chance to get one this morning at the store, but figured this was better than waiting in line. Now I am not so sure. Hopefully she comes through for me........not to happy right now though.
I called my rep while the Verizon guy was waiting for me and assured me he placed the order this morning and I will get both phones by noon tomorrow. So I went back in and told the guy "No thanks." Got up early for nothing, but hopefully I save $70 tomorrow!
But no order number, no confirmation number, no tracking number - its killing me! I just wish I had some proof other than this guy's word. oh well.11-21-08 09:04 AMLike 0 - I ordered in-store this morning and am awaiting an email with my confirmation and tracking number. I was given free overnight shipping, with no guarantees on the overnight part. Well at least I'll have a good reason to stay home from work on Monday if it doesn't show tomorrow.11-21-08 09:08 AMLike 0
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I also ordered online and got the confirmation e-mail at 6:30 am EST. I don't have a tracking number. If I check my order status on the website, it just says to check back tomorrow.
Where did you get your supposed tracking number? Through e-mail? On the site?11-21-08 09:18 AMLike 0 - I am slowly developing a great hatred for VZW. I "pre-ordered" Monday or Tuesday and was gauranteed Saturday delivery. No tracking or order number, but promised I would have those Friday. The last two days, I have had no e-mail response from my rep to a couple of questions I had and her extension goes right to voicemail. I left a message this morning, but still no reply. DID SHE GO ON VACATION??????? I had a chance to get one this morning at the store, but figured this was better than waiting in line. Now I am not so sure. Hopefully she comes through for me........not to happy right now though.11-21-08 09:58 AMLike 0
- I thought I would start this thread for those of us who "pre-ordered" through telesales and are waiting to get a tracking and/or confirmation number from our rep.
I am trying to be patient and not call before 8am EST, but it is tough. I did call once, but it went straight to voicemail.
Has anyone heard from their rep today?11-21-08 10:04 AMLike 0 - I called telesales at 8, was on hold for 20ish mins. Spoke with Lena, who was very nice, i upgraded to the phone and got saturday delievery guarenetted by 12:00 tomorrow, i paid 199.99 for the phone and 19.99 for the shipping. She gave me my order number 61*** and told me she would call me back with the tracking number. Aslo they put a dollar charge on my credit card to authorize it. She did tell me that I should have a tracking number before 3PM, because if it doesnt go out by then, then it will not be delieveried on SAT.
and then I asked her "if i dont get it on sat will i get the shipping refunded" she said let me ask my supervisor. Then she came back on and said "you will have it tomorrow with no problems"Last edited by Ucantry; 11-21-08 at 10:13 AM.
11-21-08 10:11 AMLike 0 -
can you check a telesales order number online? or do you have to call?11-21-08 10:17 AMLike 0
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Waiting for my tracking number support thread
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