I just watched 2 people that were holding their storms IN HAND! have to hand them back.. and the rep said it's theirs and their names are on it but system is unresponsive for over an hour... and asked them if they wanted to come back later, and that the phones are theirs.
Not good.. Verizon is supposed to be the big dog on campus, they watched 2 iPhone launches and knew all of this was coming their way