1. Snarfler's Avatar
    The other day I forgot I had the phone on my lap, got out of the car and dumped it on the parking lot. Seemed to be fine, then I noticed that the phone and menu buttons no longer worked. I'd been paying the insurance on the phone, so today I took it in to the store I bought it from, the tech looked at it a while, tried a battery pull even though I told him I'd tried that, took it in the back for a while, came back out and said "yep, it's broken. You've got insurance, I'll set you up with a new phone for free. We don't even sell these Storm 1's anymore"

    I'd been hearing rumors about vzw running out of old storm 1's, so I was curious what the outcome would be. He took it in the back again for a while, came out and gave me a brand new 9530!!!!!!!! It's great, exactly what I had hoped for.

    The vzw rep was going to transfer everything over to the new phone, but I told him to just make sure the phone was activated on the right phone number, because I had done a backup, and had run the device switch wizard before I went in, left it at the point of restoring to the new device until I got back with the new phone. He shook my hand, said I was the first customer he'd ever had that had run a backup.

    Now all I need is to work out with Mobihand on the PIN change for a few apps I bought.
    04-24-10 11:51 AM
  2. JRSCCivic98's Avatar
    I have a feeling you made a typo in the story... did you mean 9550? If not, the story is boring. lol
    04-24-10 11:57 AM
  3. Snarfler's Avatar
    the story is boring.
    Do people really expect to get free upgrades to Storm 2?
    04-24-10 12:04 PM
  4. BergerKing's Avatar
    Mobihand was pretty good about changing my PIN and getting my account info reset this week. I had to change my card information, so Customer Support gets a nice thumbs up.

    Posted from my CrackBerry at wapforums.crackberry.com
    04-24-10 12:14 PM
  5. malice9999's Avatar
    You sure it wasn't a refurb?
    04-24-10 12:23 PM
  6. jeffmeden's Avatar
    So on an insurance claim they gave you a new/refurb (the difference is trivial to me) one on the spot? I always thought that they made you jump through hoops and had to wait for it to be shipped from asurion or whoever. I have the insurance, too; you would think I would pay attention to that crap. Anyway, I had a glitch on my phone and was less than a month from the warranty running out and they gave me a 'certified replacement' on the spot. It's an amazing phone, I can't believe how much better the screen click is than my old one. I don't really care about getting an S2 now, except maybe for the wifi feature, but unless I am going to be out of the USA again for an extended period I don't care enough to upgrade.
    04-24-10 12:32 PM
  7. Thanontos's Avatar
    They have gave me a few replacements too due to not charging, screen clicking, and somehow not having a camera cod file. I have insurance through Asurion too, but told them that doesn't the phone carry a 90 warranty on it anyway. They sent me a certified refurb every time. Im sure they don't have any new 9530's coming in from RIM, but it doesn't mean they are short on refurbished phones.
    04-24-10 01:23 PM
  8. KyleStormSure's Avatar
    I have a feeling you made a typo in the story... did you mean 9550? If not, the story is boring. lol
    Haha some people have too much time on their hands.

    Posted from my CrackBerry at wapforums.crackberry.com
    04-24-10 02:03 PM
  9. Mr One 2's Avatar
    My six month old storm took a dump on me as well. No buttons worked or screen. Backed it up and took it to verizon. Rep opened a storage cabinet and pulled out refurbished brown box storm out of a stack of prolly twenty heheehhe. So they got plenty of refurbished storms yet. He activate new one without questions and away I went.

    Posted from my CrackBerry at wapforums.crackberry.com
    04-24-10 03:59 PM
  10. srvac's Avatar
    I have a feeling you made a typo in the story... did you mean 9550? If not, the story is boring. lol
    I guess that's why the title of the thread is free replacement, not free upgrade

    Posted from my CrackBerry at wapforums.crackberry.com
    04-24-10 04:22 PM
  11. icesteve's Avatar
    I have a feeling you made a typo in the story... did you mean 9550? If not, the story is boring. lol
    Hahahaha

    Posted from my CrackBerry at wapforums.crackberry.com

    Posted from my CrackBerry at wapforums.crackberry.com
    04-24-10 05:01 PM
LINK TO POST COPIED TO CLIPBOARD