Vzw surprise free replacement for failed Storm 1
The other day I forgot I had the phone on my lap, got out of the car and dumped it on the parking lot. Seemed to be fine, then I noticed that the phone and menu buttons no longer worked. I'd been paying the insurance on the phone, so today I took it in to the store I bought it from, the tech looked at it a while, tried a battery pull even though I told him I'd tried that, took it in the back for a while, came back out and said "yep, it's broken. You've got insurance, I'll set you up with a new phone for free. We don't even sell these Storm 1's anymore"
I'd been hearing rumors about vzw running out of old storm 1's, so I was curious what the outcome would be. He took it in the back again for a while, came out and gave me a brand new 9530!!!!!!!! It's great, exactly what I had hoped for.
The vzw rep was going to transfer everything over to the new phone, but I told him to just make sure the phone was activated on the right phone number, because I had done a backup, and had run the device switch wizard before I went in, left it at the point of restoring to the new device until I got back with the new phone. He shook my hand, said I was the first customer he'd ever had that had run a backup.
Now all I need is to work out with Mobihand on the PIN change for a few apps I bought.