VZW Rep was a total A*S!!
So I take my phone into VZW store this afternoon because I could not stand the phone anymore. I love the storm but mine is just not functioning like it should. The screen does not click like it should at the bottom of the screen, right where the space button is in suretype. Also the amount of dust under the screen has become so distracting that its unbearable. Its so bad that when my friends ask to see my phone they tell me I need to learn to clean it cause its so dirty. So I take my phone back to VZW and as them what they can do. I explain the click issue and the dust. First the guy starts clicking and he said that he doesn't see a problem. I tell him its at the bottom of the screen and he continues to tell me that he wont replace it cause it clicks fine for him and that its just how the phone is. I know this is not the case because it has gotten progressively worse the longer I have used the phone. Not to mention my boss has the same phone and his clicks 10X better then mine all around. Next I tell him about the dust behind that screen and he looked at me and word for word said. "Yeah I noticed that, what do you expect me to do about it, its not like we are going to give you a new phone because you cant keep your device clean." It was about then when I realized he was just being a dic* and didnt want to help me no matter what. So I politely tell him that the device is flawed and shouldnt have a click problem and a dust problem after only 3 weeks of use. He then repeats that it clicks fine for him and its just me, and that I should have bought a screen protector!?!? Im not sure how a screen protector will help the seal between the LCD and the glass screen but maybe someone here can inform me. Also since when should I be forced to buy a screen protector or a holster in order for my device to work for more then 3 weeks? Anyways he told me there is nothing I could do and that I just need more time using my phone. Coincidently my 30 day trial runs out on Wednesday. So what do you guys recommend I do now. The phone is clearly flawed but the VZW people dont seem to want to give me the time of day. The deciding factor as to whether the phone is flawed in its click should not rely on some fool playing with it for 15 sec and saying its fine. Not to mention he told me he clearly saw the dust because of the flaw in the screen.
So what Should I DO?