1. b.nelson's Avatar
    I bought the storm off ebay and they won't help me out just because I bought it off of ebay! My storm is doing the random reboot thing? Any ideas guys? Any idea how to get verizon to help me?
    02-24-09 06:38 PM
  2. kokuryuha's Avatar
    Unfortunately once the phone is sold via 3rd party, VZW steps out, as they can't attest to what happened to the phone in the time that it was inactive. I've had customers with the same issue.

    As to random reboots, it seems to be a part of the OS as there are still bugs. Do you notice if it says App Error or Device Error before the reboot? Also, how often is it occuring.
    02-24-09 06:43 PM
  3. b.nelson's Avatar
    The random reboots happen at least once a day and it can be when I am on the phone or when it is just chilling on my desk!
    02-24-09 06:51 PM
  4. kokuryuha's Avatar
    Sounds about right. It happens. Are you still running .75? The other thing you can try is calling tech support direct and speaking to a tech. There is a chance they will not ask you about where/when you purchased it. They can look into the MEID's history and see where else it was active before, but it's worth a shot if you want. I did it with an old WinMo device. You'll get a refurb though. And don't do it within 30 days or they'll try to refer you to a store or such for a new one.
    02-24-09 06:55 PM
  5. jbcb3's Avatar
    Vzw won't help you unless you bought it from them - Understandably so. Would you go to Target and ask for their help on a product you bought from Walmart?
    02-24-09 06:58 PM
  6. b.nelson's Avatar
    Yes I am running .75 OS!
    02-24-09 07:11 PM
  7. Accidental Post's Avatar
    Upgrade to .109 if you bought the phone off ebay your best to wipe it with jl cmdr and reload the os

    Posted from my CrackBerry at wapforums.crackberry.com
    02-24-09 07:33 PM
  8. mycrownvic02's Avatar
    02-24-09 07:34 PM
  9. Crucial_Xtreme's Avatar
    Like others, I would suggest upgrading the SW if you feel comfortable doing so.
    02-24-09 07:36 PM
  10. b.nelson's Avatar
    Upgrade to .109 if you bought the phone off ebay your best to wipe it with jl cmdr and reload the os

    Posted from my CrackBerry at wapforums.crackberry.com
    what is jl cmdr?
    02-24-09 07:38 PM
  11. b.nelson's Avatar
    How do you wipe it?
    02-24-09 07:39 PM
  12. ThaqAtaq313's Avatar
    Do a search.....it will explain everything

    Posted from my CrackBerry at wapforums.crackberry.com
    02-24-09 08:33 PM
  13. bobr68's Avatar
    When I bought my treo off ebay, vzw gave me support and even a replacement when there software update was faulty. In fact, when the replacement still was faulty, they even gave a brand new one at a corporate store. Call them and play nice, it worked for me.

    Posted from my CrackBerry at wapforums.crackberry.com
    02-24-09 08:40 PM
  14. kokuryuha's Avatar
    When I bought my treo off ebay, vzw gave me support and even a replacement when there software update was faulty. In fact, when the replacement still was faulty, they even gave a brand new one at a corporate store. Call them and play nice, it worked for me.

    Posted from my CrackBerry at wapforums.crackberry.com
    yea thats where i suggested talking to tech support directly, they're not supposed to cover any 3rd party sales. Only agents and direct stores. you'll get ones from time to time that dont look too deeply and just do it. just realize it's a refurb usually.
    02-24-09 08:43 PM
  15. b.nelson's Avatar
    Someone please explain to me how to wipe my device!!!
    02-24-09 09:51 PM
  16. TheChampJT's Avatar
    Either go to Options>Security>General>BB Menu>Wipe Handheld or use the jl cmdr software mentioned above.
    02-24-09 09:54 PM
  17. xxfire's Avatar
    Someone please explain to me how to wipe my device!!!
    DO A SEARCH !!!
    02-24-09 09:55 PM
  18. JBrown22's Avatar
    i got .109 and mine doesnt do it. sometimes on .75 though.
    02-24-09 09:56 PM
  19. seVer916's Avatar
    actually, VZW can still assist with troubleshooting since they are the exlusive U.S. carrier. As long as you're a customer, have the Storm on your account, and aren't asking anything aside from normal tech support stuff, of course...

    what they CANT and WONT do, however, is replace it if the phone is defective. Insurance won't even replace it.
    02-24-09 09:59 PM
  20. Ravr's Avatar
    If it's defective, the seller is legally obligated to issue a refund... However that's only if the hardware is defective.

    Do these phones not have a warranty covered by RIM? I know when I did customer service we would refer the customer to the manufacturer if they had acquired the device from a 3rd party as often times the manufacturer had a warranty as well.

    Googled:
    BlackBerry - BlackBerry Smartphone Service Options

    However... I doubt you are having a hardware issue.
    02-24-09 10:06 PM
  21. bbsean's Avatar
    How to wipe your 9530 and install a leaked OS is here:
    http://forums.crackberry.com/f132/ho...eta-os-122851/

    I am currently running .109.

    How do you wipe it?
    02-24-09 10:11 PM
  22. robrowald's Avatar
    Someone please explain to me how to wipe my device!!!
    See this thread...
    http://forums.crackberry.com/f132/ho...eta-os-122851/

    at the bottom in related threads...

    Please learn to search, or at least explore the sticky posts...
    02-24-09 10:15 PM
  23. BBartist's Avatar
    The phones do have a warranty through RIM your best bet is to contact them directly. You can grab their number of the RIM website.

    Unfortunatley getting VZW to replace a 3rd party Storm is like trying to get them to insure a 2 month old Razr

    RIM Head Office: 519.888.7465
    RIM (Canada): 613.599.7465
    RIM (Texas): 972.650.6126

    couple of numbers to help
    02-24-09 10:15 PM
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