Verizon sales person that is pretty much a moron
- normally I don't post in these kinds of threads, but this one begged for a response...
you're an id10t. she gave you the correct information, and that upset you.
as has been stated- no VZW BB device **TO DATE** has included WIFI.
Furthermore, unlocking the phone is not something VZW (or ANY carrier, for that matter) will do. You wanted to be able to use it internationally and not have to change to a global data plan... it doesn't work that way. BB's are expected to use data and voice - in that order. Saying "I just want to use voice and no data when I travel" tells me you shouldn't have gotten a data device. VZW has a global rental program you can setup if you're travelling less than 21 days... a global phone w/ data capability, but you don't have to have a data plan.
as far as the new LG goes- yes, they're not supposed to really comment on it until the OK comes from corporate. they can talk about it PERSONALLY, but can't even bring it up in conversation PROFESSIONALLY. things can change in an instant, so how pissed are you going to be to get all the info just to have something different come out (however slightly it may be)???02-21-09 12:50 AMLike 0 - I really feel for that poor lady and most other cell phone reps as well. I am sure they have to appease whiny emo's all the time. In a time when people are loosing their homes and may not know where their next meal is coming from, we should feel fortunate to only complain our BB's don't have WIFI.
Posted from my CrackBerry at wapforums.crackberry.com02-21-09 06:52 AMLike 0 -
- I would like to go give this poor old lady a hug! she seemed like a nice helpful lady and you just seemed like a ****.
Edit: last word is j-e-r-k not some bad word02-21-09 07:03 AMLike 0 -
- Saga is not available in stores. They can order for you, but they have no physical inventory to sell to customers.
Posted from my CrackBerry at wapforums.crackberry.com02-21-09 09:20 AMLike 0 - She's correct. NO BLACKBERRIES TO DATE THAT ARE CDMA HAVE WIFI ON THEM. The Niagra will be the first. Notice how she said "Any that we've carried".
She's also correct on the "We don't do unlocking" thing. They're not supposed to hand out info that Global Support can unlock the SIM because they're in the business to make money on service plans... i.e. Global Plan.
So... I don't see what your problem is here. Maybe it was you that was uninformed.02-21-09 09:30 AMLike 0 -
The unlocking part was on her. She let me know that there is NO unlocking the phone. That the only way is to go with their Global package, which is the **** I don't want. She also said that if I go and try to do it myself, and I mess it up, it will make the phone useless. Which is why I asked about them unlocking it. The reason I am even mentioning it here is because I was reading a post recently that mentioned that the service rep unlocked the phone for the person when they were getting it. That is the main thing that pissed me off, now I don't know if that was true. But the thing that pissed me off is that if it was true, I just got a phone that I couldn't unlock and take with me out of the country - which would have sucked. There is no technicality in the question. I just mentioned in the conversation that I was going to be traveling and that I would need to have it unlocked, and the answer was no, and you WILL have to get the Global sh!t. Like unlocking didn't even exist.
Again, you are/were in the wrong. No sales rep informs people about unlocking - that is stupid. Think about it. I sell a much cheaper phone for you to cancel (even with cancelation fees the phone is cheaper than buying it out of contract) and use their phone on another service provider. Plus for the most of their phones, they are CDMA and CDMA phones can't be unlocked due to the set-up of the network. SIM phones can be unlocked - CDMA can't be or will be once in like a thousand times at best as it requires both providers to agree to using the phone.
Do your own research before you blow up on sales reps that do their job perfectly fine.02-21-09 09:52 AMLike 0 - Damn, feels like some people here have a pole up their ***. They have always given me good service, this is the first time it sucked and the rep was not knowledgeable.
First, I know that the Storm does not have WiFi, I know, I've been using it. I didn't word it right, I wasn't ******** at her that it does not have it, I mentioned how it does not have it, "********" was an over statement, that's why I was looking for other devices with WiFi.
As for the "No CDMA BB has ever had WiFi" I wasn't sure about that. I know that there are models out there that come with it. I was not aware that none were for Verizon, so that one I messed up on.
Next, I didn't come in knowing crap, I was aware that the Saga did have it, and she wanted to look it up. Messed up again in my writing and did not include that she told me they don't carry it in store, but I looked at it three days earlier. I just didn't mess with it at the time because it was a big bulky blue phone. My point was that the lady was not familiar with a device she should be with. She wasn't even sure if it was Global, so come on, she should have at least known that one. I know that they need to know at least the basic specs.
The unlocking part was on her. She let me know that there is NO unlocking the phone. That the only way is to go with their Global package, which is the **** I don't want. She also said that if I go and try to do it myself, and I mess it up, it will make the phone useless. Which is why I asked about them unlocking it. The reason I am even mentioning it here is because I was reading a post recently that mentioned that the service rep unlocked the phone for the person when they were getting it. That is the main thing that pissed me off, now I don't know if that was true. But the thing that pissed me off is that if it was true, I just got a phone that I couldn't unlock and take with me out of the country - which would have sucked. There is no technicality in the question. I just mentioned in the conversation that I was going to be traveling and that I would need to have it unlocked, and the answer was no, and you WILL have to get the Global sh!t. Like unlocking didn't even exist.
As for the LG thing, a simple "I'm not sure" would have been fine. I'm not sure how you can defend the lady going to some random sites to look it up, maybe she DIDN'T know, and I still think a simple not sure would have sufficed. No reason to go to a different site if she wasn't going to tell me anything right? It was not much of an open ended question, plus I said it was something I have heard, it wasn't a test question.
Anyway, I am just writing/sharing how the situation went, not like I can go back and change it and talk to someone else. I'm not asking for anything here. I might have been a little tired, but I am still maintaining that she should have known more about the phones, and maybe the services. I'm just saying that she was not as good as she should have been, or maybe as good in service as I have been used to. I do know a manager from one of the stores so I might have been spoiled. But I guarantee that this rep was in the lower knowledge-base of that store. That is all.02-21-09 10:08 AMLike 0 - Accidental PostSlayer of MisinformationThe OP went into the store ready to find "bad" service. If you "knew" about all the pros and cons of the storm why did you ask. You knew you were setting her up by this quote alone: "So I go back to talking about the Storm and tell her how its going to be a pain in the *** carrying it to another country without WiFi, and that I will just have to unlock it and if she knows how long I have to wait before I can unlock it, and if there is a way I can get Internet with another countries service. She then tells me that they don't do that service, by "that service" I mean unlocking, and that I would have to get on their Global something that is $60 extra a month. Another chance I had to leave, but I was just so damn confused, I didn't know what the **** she was talking about now. "
She was right and the OP was looking for trouble.
FAIL02-21-09 10:14 AMLike 0 - She sounds like a very knowledgeable rep. Its not her fault if you dont like the info shes giving you. Just bc you were expecting different answers, that doesnt make YOU right.02-21-09 10:24 AMLike 0
- its a shame the experience was bad, i work in a corporate verizon store and everything sounds spot on. It wouldnt make sense to talk about unlocking a phone because hey.. data is commisionable and a $60 data plan is quite worth it. Its to bad that customers feel the need to try and outsmart the reps that have all the info on hand. The third party site was probably engadget or phonearena which gives an estimate to which phones verizon is getting and an estimated date.. these however are rarely accurate which is why if we ever reference something from a site it is purly speculative. As far the phone not being wi-fi compatible, At least in the U.S for the most part it isnt needed and vzw's rev. A speed is usually faster anyway. For global it might make a little more sense.. but still... ANyway.. my 2 cents.02-21-09 10:28 AMLike 0
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- Damn, feels like some people here have a pole up their ***. They have always given me good service, this is the first time it sucked and the rep was not knowledgeable.
First, I know that the Storm does not have WiFi, I know, I've been using it. I didn't word it right, I wasn't ******** at her that it does not have it, I mentioned how it does not have it, "********" was an over statement, that's why I was looking for other devices with WiFi.
As for the "No CDMA BB has ever had WiFi" I wasn't sure about that. I know that there are models out there that come with it. I was not aware that none were for Verizon, so that one I messed up on.
Next, I didn't come in knowing crap, I was aware that the Saga did have it, and she wanted to look it up. Messed up again in my writing and did not include that she told me they don't carry it in store, but I looked at it three days earlier. I just didn't mess with it at the time because it was a big bulky blue phone. My point was that the lady was not familiar with a device she should be with. She wasn't even sure if it was Global, so come on, she should have at least known that one. I know that they need to know at least the basic specs.
The unlocking part was on her. She let me know that there is NO unlocking the phone. That the only way is to go with their Global package, which is the **** I don't want. She also said that if I go and try to do it myself, and I mess it up, it will make the phone useless. Which is why I asked about them unlocking it. The reason I am even mentioning it here is because I was reading a post recently that mentioned that the service rep unlocked the phone for the person when they were getting it. That is the main thing that pissed me off, now I don't know if that was true. But the thing that pissed me off is that if it was true, I just got a phone that I couldn't unlock and take with me out of the country - which would have sucked. There is no technicality in the question. I just mentioned in the conversation that I was going to be traveling and that I would need to have it unlocked, and the answer was no, and you WILL have to get the Global sh!t. Like unlocking didn't even exist.
As for the LG thing, a simple "I'm not sure" would have been fine. I'm not sure how you can defend the lady going to some random sites to look it up, maybe she DIDN'T know, and I still think a simple not sure would have sufficed. No reason to go to a different site if she wasn't going to tell me anything right? It was not much of an open ended question, plus I said it was something I have heard, it wasn't a test question.
Anyway, I am just writing/sharing how the situation went, not like I can go back and change it and talk to someone else. I'm not asking for anything here. I might have been a little tired, but I am still maintaining that she should have known more about the phones, and maybe the services. I'm just saying that she was not as good as she should have been, or maybe as good in service as I have been used to. I do know a manager from one of the stores so I might have been spoiled. But I guarantee that this rep was in the lower knowledge-base of that store. That is all.
And about the new LG phone...there's been almost no info released yet in many of the stores, so there really isn't much she could have told you. I'd say she was a better than average rep, because she looked online for it so she could help you out!02-21-09 03:08 PMLike 0 - You guys are missing the OP's point. He didn't go into the Verizon store looking for a rep, he went in looking for a CrackBerry member with a Verizon name tag. When the clerk failed to deliver what he felt he was due, he cried like a little girl with a skinned knee.02-22-09 07:39 AMLike 0
- I very strongly and respectfully disagree. That statement (and belief) is the biggest problem of any retail sales position. Customers keep companies in business and customer service is king if you want to stay in business but customers are not always right. In fact, I'd say that happens infrequently.
...or would you rather they make something up and lie to you?
To the salesperson... Kudos!
To the OP...want some cheese with that whine?02-24-09 12:32 PMLike 0 - I have this vision of the sales lady being some 40 year old hottie that this guy calls "Grandma" because he's about 12 and to him she looks old. The poor woman probably wanted to slap him and throw him out the door! I know I would have!02-24-09 01:32 PMLike 0
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Verizon sales person that is pretty much a moron
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