Verizon Order Technology

While I hesitate to complain about not having a Storm by now after ordering in the VZW store at 11:33 AM ET, I question the technology that the VZW uses for orders/shipping.

If I complain about not having it, I run the risk of being labeled a whiner, a baby, Un-American, someone who needs a life, a guy who lives in his mother's basement etc.

My point of frustration is VZW inability to provide timely information to either the their own reps or the customers.

If I order hardware from Amazon, CompUSA, Dell, IBM, etc. I am told before the order is finalized if there will be a delay in the shipping date.

When I placed my order on Friday morning, I was proudly offered the Saturday delivery option for $19.99 for delivery on the 22nd. If VZW was being swamped with orders as we know they were, why did the system not alert the sales rep that they could not fulfill the order from the warehouse until a future date and why did it not reject the sales rep's entry [and my payment] for Saturday delivery.

Additonally, when Saturday came and went, the web interface could not even find my order # in the system to give me a status report, like 'won't ship until the next full moon' etc. It appears there are two systems that do not talk to each other. Even by Monday afternoon, I received a reply e-mail from Angela in CS indicating that she could not find the order and telling me to go to the store because they could see things on 'their' system that CS could not. I finally received an e-mail from VZW this morning that my order from Friday has been 'processed' and would ship no later than December 8. That's a long time from the VZW statement that they were fulfilling Friday morning orders for Monday shipment and Tuesday delivery.

BTW, do ya think they brought in staff to man the warehouses over the weekend to process orders as quickly as possible to reduce the backlog?

I guess my point is [and remember that I am not a cry baby or a whiner or a guy living the American dream in my mother's basement] that this past weekend's activity points out a serious flaw in VZW's technologies when their own staff are not all on the same system and that it is certainly not on par with most other large retailers. This is in stark contrast with Verizon's reputation for top-of-class customer service.

I'm doing just fine with my original model of the Moto Q. I will be just fine until the Storm arrives.

I'm just saying! [But not a cry baby or whiner!]

I ordered at 10:30am EST processed at 10:45am EST... i just called and said it's processed/shipped/ or processed and ready to ship today. But i had a call for work and had to hang up..

Thats just what i got from them... ill call back in a little bit.

Also from calling 1-800-723-9195 (promotional line) they have it in the system and that it was/and/or will be shipped today.. from calling 1-800-477-7752 they don't see that i placed the order!!


Boxer Try calling the promotional line see what happens.

hmmm . i just think they are figuring stuff out and getting orders out as quick as they can.

they are a HUGE company.. if you ordered yours 11ish am est i think you may ship today! call the promotional line let us know what you get out of them

Not defending Verizon in any way, just wanted to point out that all large companies can have system outages, and alot can ride on those outages. If the corporation I work for has system problem (and they do from time to time), millions of dollars are lost (including my end-of-year bonus)... Of course they do everything they can to prevent them (again, not saying Verizon did), but they can and do happen. It just so happened that alot of us were affected by one this time.

I sure understand equipment outages etc. I have worked with databases for more than 20 years. But the VW people are saying they cannot talk to the other system on a good day. That's the issue.

I will call the promotional line. Thanks for the tips!!