Original Storm manufactured 12/2/08 in Canada. Perfect except for some screen clicking issues at the bottom edge of the screen.
Requested replacement on 12/26/08. Arrived noon 12/29/08.
The screen is CROOKED. (Pictures to follow). Screen click isn't much better. This Storm was also manufactured in Canada but on 12/22/08.
All in all, I'm sending back the replacement unit and sticking with my original one.
I've got a Storm that can only be dinged for a screen that doesn't click perfectly on the bottom edge and a send key that is slightly loose.
Otherwise it has few crashes, solid battery life, little lag, and is perfect.
Not going to play the chase-the-replacement-game. Especially if I'm going to be billed $200 temp each time.
I have to commend Verizon on their excellent service and support (esp the speed with which this issue got resolved) and am now eagerly awaiting more firmware fixes to address the other small issues in the phone!
I have the same problem. My screen doesn't click the best at the very bottom middle and my end button is really loose and not as firm to push as the other hard buttons. I'm surprised Verizon actually ordered another phone for you. I was trying to decided whether I should try and get a replacement or not (only had my phone for 10 days), but i was afraid i would get a crappier phone just like you did. I agree, besides the loose button, a few click problems, and the lag in the camera, its a pretty decent phone.
I have the same problem. My screen doesn't click the best at the very bottom middle and my end button is really loose and not as firm to push as the other hard buttons. I'm surprised Verizon actually ordered another phone for you. I was trying to decided whether I should try and get a replacement or not (only had my phone for 10 days), but i was afraid i would get a crappier phone just like you did. I agree, besides the loose button, a few click problems, and the lag in the camera, its a pretty decent phone.
I have the same problem. My screen doesn't click the best at the very bottom middle and my end button is really loose and not as firm to push as the other hard buttons. I'm surprised Verizon actually ordered another phone for you. I was trying to decided whether I should try and get a replacement or not (only had my phone for 10 days), but i was afraid i would get a crappier phone just like you did. I agree, besides the loose button, a few click problems, and the lag in the camera, its a pretty decent phone.
Not at all, they were very nice about it. I hadn't completed my sentence about a difficult to depress screen and they offered a replacement.
When I checked to see if it was a refurb unit or not, they assured me it would be an entire brand new box with the phone. Ordered 12/26 (Friday), arrived before noon on Monday.
I'm sure the new phone itself is decent as well (nothing else appeared physically wrong) but it would drive me crazy to no end that a replacement phone looked so asymmetrical.
why did you get charged a temp fee for 200? This seems odd to me since that hasnt happened to me for my replacements. Also, vzw has said that the charge will be full retail price.
I would check on this as it seems a bit off to me.
Post the pictures, because my screen is perfectly flush on the top, but crooked on the bottom. It really seems to be the buttons that are crooked on mine.
Here's the replacement by itself. Unfortunately, I did not take images of the bottom of the screen but I assure you it was perfectly flush which makes the top that much more puzzling.
I spoke with 5 reps about getting a free replacement but because I wasn't exchanging it in store (ordered online, received via mail), I would have to be billed $200.
In a way, I guess it's fair since shady customers could certainly walk away with 2 phones then.
No there is definitely something wrong with the placement of that screen. Look at the zoomed in image of the top. The gap is much wider on the right side than the left.
Wow - that new screen is blatantly messed up - sorry it came that way for you. I think I have a replacement coming to me as well due to the "rebooting" problem and I hope it comes with good build quality.
Wow - that new screen is blatantly messed up - sorry it came that way for you. I think I have a replacement coming to me as well due to the "rebooting" problem and I hope it comes with good build quality.