[DunkinD]

I recently had to replace my 9550 and the new phone will not sync with my primary desktop computer running a 64-bit version of Win 7. [The old phone sync'd with this computer] The problem is the RIM composite device driver fails to install (error msg says it can't find a driver for the device). I've tried uninstalling and reinstalling the BB Desktop manager, manually updating the driver and specifying the folder with the driver files and deleting the Storm using the Windows Device Manager. I even tried deleting the USB device entries from the registry. Nothing works. The phone syncs with my laptop running a 64-bit version of Win 7 so it not the phone (I've also tried different USB cables).

I've looked at the existing treads...and Googled this also.


Does anyone have any suggestions short of reinstalling the OS?

Thanks

[titusilvering]

This is solely a computer problem. Do you have system restore point setup for your desktop win7? I suggest you to back stuff in your desktop and perform restore. WHEN I SAY RESTORE IS RESTORE WIN7.

[Thud Hardsmack]

I recently had to replace my 9550 and the new phone will not sync with my primary desktop computer running a 64-bit version of Win 7. [The old phone sync'd with this computer] The problem is the RIM composite device driver fails to install (error msg says it can't find a driver for the device). I've tried uninstalling and reinstalling the BB Desktop manager, manually updating the driver and specifying the folder with the driver files and deleting the Storm using the Windows Device Manager. I even tried deleting the USB device entries from the registry. Nothing works. The phone syncs with my laptop running a 64-bit version of Win 7 so it not the phone (I've also tried different USB cables).

I've looked at the existing treads...and Googled this also.


Does anyone have any suggestions short of reinstalling the OS?

Thanks

I'd do Titu's suggestion first and do a restore; then go to BlackBerry's website and find the USB/modem driver. That's the only thing I see you didn't do; failing that try simply uninstalling the driver, restart with the phone plugged in and see if Windows will go get it properly. That's one of my favorite things about Win7.