I'm wondering how the metal mesh grill is attached... is it glued in? Maybe the glue is failing and the grill is falling off without the owner noticing? I would try checking mine by prying it apart and noodling around with it, but I'm not "adventurous"...
yeah it is stuck on with a thin double sided tape or a semi sticky adhesive. Mine got bent a little bit so i pulled it off and straightened it. It comes off really easy, I used my thumb nail with the battery cover off and pulled it off. Very cheap I must say!! The paint chipped off when I bent it back to shape... Might take it off and leave it off.
"A member of my staff will be contacting you to discuss your issue. Thank you for your patience."
Email I recieved back from Eileen Creeden, VP of the North-East region for Verizon Wireless.
She is located at Executive Leadership
Not joking, guys. Let's see if I can't get a replacement. She is out of office until December 1st but replied to me at 542AM... way to go, Verizon!