Rim job-Refurbished Storms

I received my 4th refurbished Storm today. The blackberry button and red button just quit working on my last. I wasn't sure I was getting refurb's until this last phone. It hadn't been that obvious and I kept being told that they were using new phones as replacements. Well, I opened the back after noticing the left side of the screen wouldn't even budge and found surprising stuff. The stickers were missing on the adjustment screws for the screen. Left was gone, right was mangled. There were tool marks all over them. The left screw was backed out so far that it almost fell out. I could push it in and out. And this came directly from RIM, not a 3rd party supplier. So, it seems they are taking someone's return and turning around and shipping them back out again. WITHOUT INSPECTING AT ALL. This thing could not have been inspected. I went right down to a Verizon store and demanded a new in the box phone of which they gave me. It seems to be perfect right now. I've been very patient and making every excuse in the book that they are trying to take care of us. Now I have serious doubts. Verizon or RIM..who's to blame? A verizon rep even defended RIM saying it was Verizon's fault for pushing so hard to release the phone months before it was ready. Sorry for the long post.

I'm not sure how you wouldn't be able to tell if it's a refurb or not. If it's in the white retail packaging, it's new.

If it's in the brown box, it's not. Mystery solved.

This should be moved to rants and raves.

Originally Posted by graymulligan

I'm not sure how you wouldn't be able to tell if it's a refurb or not. If it's in the white retail packaging, it's new.

If it's in the brown box, it's not. Mystery solved.

This should be moved to rants and raves.

I got my brand new storm in a brown box.

Sorry, wasn't intending to rant. Just surprised I guess told one thing, find out another has been happening. Refurbs all junk, brand new replacement great phone. Guess I got carried away after receiving my 4th refurb. Calm now.

Or FRU on label under battery.....

Had been told numerous times by tech's that all phones being sent out as refurbs were new replacements without backs, data cards and assessories regardless of the labeling. Felt slightly betrayed. But again, they antied up a brand new phone in the end.

Originally Posted by brumfieldtax

I received my 4th refurbished Storm today. The blackberry button and red button just quit working on my last. I wasn't sure I was getting refurb's until this last phone. It hadn't been that obvious and I kept being told that they were using new phones as replacements. Well, I opened the back after noticing the left side of the screen wouldn't even budge and found surprising stuff. The stickers were missing on the adjustment screws for the screen. Left was gone, right was mangled. There were tool marks all over them. The left screw was backed out so far that it almost fell out. I could push it in and out. And this came directly from RIM, not a 3rd party supplier. So, it seems they are taking someone's return and turning around and shipping them back out again. WITHOUT INSPECTING AT ALL. This thing could not have been inspected. I went right down to a Verizon store and demanded a new in the box phone of which they gave me. It seems to be perfect right now. I've been very patient and making every excuse in the book that they are trying to take care of us. Now I have serious doubts. Verizon or RIM..who's to blame? A verizon rep even defended RIM saying it was Verizon's fault for pushing so hard to release the phone months before it was ready. Sorry for the long post.

Haha.....Rim job

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Its not brand new then its refurbished maybe you were just told its new

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