Originally Posted by
stang.girl If you have insurance, just file it with them. If you try to go through Verizon themselves, it's really probably going to depend on the particular rep who helps you. Some may be willing to help you out; others may say that all the damage occurred when you dropped it. You would really have to go to the store as stated above, and speak to one of the reps.
If you have insurance though, you should definitely try that option first. That's why people pay for it, so if you've got it, use it!