1. smokeyjoe14's Avatar
    I just got off a 'chat' with a VZW customer service rep and this is what went down

    Chat InformationPlease wait for a site operator to respond.
    Chat InformationYou are now chatting with 'Shae'
    Shae: Hello. Thank you for visiting our chat service. How may I help you today?
    Steve: Hello Shae. I was just wondering if you could confirm that the BlackBerry Storm will be released on the 15th.
    Shae: I will be more than happy to assist you today Steve, The storm will be out on the 15th however we still do not have the price for the phone.
    Steve: Thanks!
    Steve: Do you know if there will be a pre-order?
    Shae: Your welcome Steve.
    Shae: Since we do not have the price for the phone, it can not yet be pre-ordered.
    Steve: Ok. Is it safe to assume that the pre-order will be availible one week before the release date?
    Shae: Not yet but you can check back in closer to the date for more information.
    11-05-08 02:05 PM
  2. TBryant82's Avatar
    10 more days
    11-05-08 02:12 PM
  3. stormiscoming's Avatar
    i believe it.

    i must of called 5 different verizon stores yesterday and they said it wont be available for 2 to 3 weeks. so lets assume the 15th for now..

    the pricing would have to be available VERY Soon though. people need to know what it costs before it comes out so when it does come out they know if they want one or not.
    11-05-08 02:18 PM
  4. MD-Dave's Avatar
    Don't know if I buy that argument. Look how many people here know they want it and don't know the price.

    Posted from my CrackBerry at wapforums.crackberry.com
    Last edited by MD-Dave; 11-05-08 at 02:26 PM.
    11-05-08 02:20 PM
  5. cjro9's Avatar
    One thing, where did this chat take place? I didn't think chatting with a Verizon Rep, was a customer service option.
    11-05-08 02:22 PM
  6. apolicerecruit's Avatar
    Just posted this.
    11-05-08 02:23 PM
  7. gorgalis's Avatar
    i believe it.

    i must of called 5 different verizon stores yesterday and they said it wont be available for 2 to 3 weeks. so lets assume the 15th for now..

    the pricing would have to be available VERY Soon though. people need to know what it costs before it comes out so when it does come out they know if they want one or not.

    Or maybe you will go to buy the phone, and when they ring it up, it will say TBA on the register... haha.

    The phone will be released on the 15th, but the price on the 23rd.
    11-05-08 02:24 PM
  8. ntalect's Avatar
    How exciting!
    11-05-08 02:25 PM
  9. TunedFish's Avatar
    yesterday I spoke to an independent VZ sales manager at a mall in colorado and he said it would be released by the 15th and put me on a waiting list; then I went across the street to a retail store and the sales person said verizon was keeping it a secret. Then I went to Best Buy (same area, walking distance) and the sales person there said he heard it was going to be release by the end of the month.
    11-05-08 02:28 PM
  10. toastyz71's Avatar
    what about the sticky for release date/price info do you people fail to see? we're getting too many of these silly threads about a CS rep
    11-05-08 02:29 PM
  11. mattsh33's Avatar
    This was my response....format seems a bit different than the OP


    Chat InformationPlease wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience!
    Chat InformationA Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Wilbur
    Wilbur: Hello. Thank you for visiting our chat service. May I help you with your order today?
    You: I am considering joining verizon wireless, but I have been hearing about a phone called the blackberry storm
    You: I am unable to find any information and price and date
    You: am I looking in the wrong place and could you please provide that information for me?
    Wilbur: The BlackBerry Storm is one of our most highly anticipated devices this year. We currently do not have a specific launch date; however, you can view this device’s specifications, features, and capabilities on the following web site: Storm� by Blackberry�
    You: great, thanks so much.
    You: When you say no specific launch date has been set, does that usually mean months or years till a release?
    You: I apologize for my naiveity, I am just very interested in the touch screen phones
    Wilbur: NO it should be coming out pretty soon.
    You: okay thanks again.
    11-05-08 02:33 PM
  12. smokeyjoe14's Avatar
    One thing, where did this chat take place? I didn't think chatting with a Verizon Rep, was a customer service option.
    on the vzw homepage, hover over the support button and then click on contact us. select an option from the drop down box (ive never tried any option besides 'i receive a monthly statement' so i dont know if they all work) and then click next. on the right side, there should be an option to chat.
    11-05-08 02:38 PM
  13. ShowStopper13's Avatar
    I know this is my first post but i have been reading for a while.

    well here is how my chat went.

    Please wait for a site operator to respond.
    You are now chatting with 'Shaunquenetta '
    Shaunquenetta : Hello. Thank you for visiting our chat service. How may I help you today?
    ME : Hi i was wondering how long i had to wait to do an upgrade on my phone
    Shaunquenetta : I understand your concerns to upgrading, and I will be happy to assist you.
    Shaunquenetta : May I please have you verify the Billing Password on your account?
    ME : XXXX
    Shaunquenetta : Thanks!
    Shaunquenetta : 07/08/2009 is your upgrade date.
    ME: are there any early upgrades available?
    Shaunquenetta : You are eligible for an upgrade 2-4 months before the upgrade date.
    ME : someone had told me something about being able to upgrade the primary line after 12 months?? is there any truth to that?
    Shaunquenetta : No sir.
    ME : so if i wanted a phone before july 2009 i would have to pay full retail??
    Shaunquenetta : Yes sir.
    ME : okay, i was interested in a phone i have heard about the Blackberry storm, but i do not see it for sale on the website
    Shaunquenetta : The Storm has not been released.
    ME : oh, i guess that is why i cant find it... when will i be able to purchase it?
    Shaunquenetta : The date has not be released.
    ME : okay, well thanks for your help!
    Shaunquenetta : It has been nice chatting with you!!! :-) Have I helped to resolve all of your issues and concerns on this chat today?
    ME : yes, thank toy
    ME: you
    Shaunquenetta : Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
    Chat session has been terminated by the site operator.
    Last edited by ShowStopper13; 11-05-08 at 03:03 PM.
    11-05-08 03:00 PM
  14. markcb's Avatar
    If this phone were comming out on the 15th, I think verizon would let us know. It's not all that long from now.
    11-05-08 03:26 PM
  15. strhessed's Avatar
    If this phone were comming out on the 15th, I think verizon would let us know. It's not all that long from now.
    No, they won't say a word. They will just release it and then within a couple days, word will spread like wildfire.
    11-05-08 03:57 PM
  16. moosc's Avatar
    another freaken release date thread yuk
    11-05-08 04:05 PM
  17. russap5's Avatar
    I just tried the chat as well.. got the same response which they must be using now for all Storm related inquiries:

    The BlackBerry Storm is one of our most highly anticipated devices this year. We currently do not have a specific launch date; however, you can view this device�s specifications, features, and capabilities on the following web site: Storm� by Blackberry�

    What a bunch of balogny
    11-05-08 04:10 PM
  18. dhendriksen's Avatar
    Here is a copy of my conversation. She didn't have anything to say. In addition to that, she was the slowest typer I have ever seen. Sometimes it would take 5 minutes to respond with absolutely no information. You would think these people that do chat support would be proficient typists.

    Please wait for a site operator to respond.
    You are now chatting with 'Whitney'
    Whitney: Hello. Thank you for visiting our chat service. How may I help you today?
    Whitney: May I have your mobile number please?
    Dan: 801815XXXX
    Dan: I have been hearing a lot about a new phone and I was wondering if you could tell me when it will be available?
    Dan: It is the Blackberry Storm.
    Dan: Are you still there???
    Whitney: I'll be more than happy to assist you wiht the phone.
    Whitney: with
    Dan: Alright....when can I buy it?
    Whitney: The phone at this time has not set a date for the release. We are currently still working on to make sure everything is working properly for the phone and also the correct features are added. We are planning for a release for the storm this fall.
    Dan: This fall? I got 6 inches of snow outside. Isn't it winter time already?
    Dan: I'm joking Whitney, I promise I am not that big of a ****.
    Dan: Do you have any idea when it will come out, because fall really is pretty much over?
    Whitney: I understand you. Its okay.
    Whitney: You are able to sign up for the updates online.
    Dan: I have done so twice, and never received an email!
    Whitney: The site will be Cell Phones, Cell Phone Plans, Cell Phone Accessories - Verizon Wireless There will be a picture of the phone to click on to sign uip for updates.
    Whitney: u[
    Whitney: I understand. We have not been informed of the release.
    Dan: I have heard the 15th is the rumored release date. Is tehre any truth to that?
    Dan: *there...sorry
    Whitney: It could possible
    Dan: Is it common to wait until the last minute like this?
    Dan: Whitney...............
    Whitney: I do not think so.
    Dan: Whitney, can you give me your guess as a VZW rep on when this will be made available to me?
    Whitney: I would think close to Thanksgiving for the holiday sales.
    Dan: So is November confirmed for the month of release?
    Whitney: It has not been confirmed. But I would think so.
    Dan: How much will it cost?
    Whitney: The cost and date has not been set.
    Dan: Okay, thanks.
    11-05-08 04:29 PM
  19. mahen915's Avatar
    VZW E, a well known insider, has also now confirmed the Nov. 23rd, tentative, launch date. That makes two, him along with Kevin Byrne, that are saying this.

    HowardForums: Your Mobile Phone Community & Resource - View Single Post - The Official BlackBerry Storm 9530 Pre-Release Thread 3 (Off Topic Posts=1 Day Ban)
    11-05-08 04:34 PM
  20. FUTURESTAR's Avatar
    Am I the only person who can't seem to find the chat? I tried the directions that were posted and there is no chat option on the right side.
    11-05-08 04:38 PM
  21. John Yester's Avatar
    Am I the only person who can't seem to find the chat? I tried the directions that were posted and there is no chat option on the right side.

    When you go to browse new phones, the box will pop up asking for assistance. Then you can speak with a VZW rep.



    Well I am not going to say I was right or anything, but the 23rd is pretty darn close the my info give and take a couple days if all goes smooth.. Pre Order via telasales will be 20-21, but it will be tough as most will not know what your talking about, same thing happened with the Curve release. My self and other had it 5-7 days before it was in stores. But the storm will be out by the 27th of November.


    Hope this helps some.
    Last edited by yester18; 11-05-08 at 05:52 PM.
    11-05-08 05:48 PM
  22. noaim's Avatar
    Here is a copy of my conversation. She didn't have anything to say. In addition to that, she was the slowest typer I have ever seen. Sometimes it would take 5 minutes to respond with absolutely no information. You would think these people that do chat support would be proficient typists.

    keep in mind the people your chatting with are often talking to many people at one time.


    they can hold like 10 conversations ...
    11-05-08 06:26 PM
  23. FUTURESTAR's Avatar
    No box pops up for me.
    11-05-08 06:45 PM
  24. John Yester's Avatar
    No box pops up for me.
    Hmm normally I get it when browsing the devices, little red box comes up saying chat with a representative.
    11-05-08 06:55 PM
  25. phillypharm's Avatar
    When you go to browse new phones, the box will pop up asking for assistance. Then you can speak with a VZW rep.



    Well I am not going to say I was right or anything, but the 23rd is pretty darn close the my info give and take a couple days if all goes smooth.. Pre Order via telasales will be 20-21, but it will be tough as most will not know what your talking about, same thing happened with the Curve release. My self and other had it 5-7 days before it was in stores. But the storm will be out by the 27th of November.


    Hope this helps some.

    OMFG, U LISTED A DATE... *FIREWORKS*
    11-05-08 06:57 PM
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