[Dyala NG]

I installed the desktop software for the BB, backed up my files and entered this website BlackBerry - Storm Updates – BlackBerry Storm Software Upgrade.

Then I clicked the update button and then this message appeared "Application Loader was unable to connect with your device. Restart the loading process, reconnect your device and try again"

What should I do?

[Thud Hardsmack]

Make sure your phone is turned on, and reboot your computer with it plugged in; then try the update again. See if that helps and go from there.

Also, this might help:
How to Backup/Restore All Data, Apps & Upgrade OS - ALL DEVICES With PICS!!

Posted from my CrackBerry at wapforums.crackberry.com