Please Help!!! Need to retrieve contacts on storm with broken screen!!!
I have a Storm 9530 and the screen is broken. I was trying to do a device switch with DM and there was a fatal error. Now everytime I connect my device and do a backup or a device switch it makes a "chime" noise(not the same chime as when you plug the bb into the usb) when dm connects to my device and freezes during the back up device data step. When it freezes I have to do a bat pull just to get my computer to recognize the device again. I have tried a software upgrade but again it freezes during the back up process. Is there anything anyone can recommend?
The device connects just fine. If I access advanced options under the back up option in dm it shows the phonebook but when i try to transfer it to my computer my device makes a "chime" sound and does not proceed