Find the "Sounds" icon on your home screen, click it, scroll down, select "Set Contact Alerts", make sure the "Volume", "LED", "Vibration" are set to "Active Profile" for your contacts if you just need individual ringtone.
I don't have mine yet but was wondering if it might be a setting in what is now "Profiles" (think it has been changed to "Sounds" from another poster).
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Find the "Sounds" icon on your home screen, click it, scroll down, select "Set Contact Alerts", make sure the "Volume", "LED", "Vibration" are set to "Active Profile" for your contacts if you just need individual ringtone.
Everything checks out with that...I downloaded a ringtone OTA to see if its a problem with my uploaded ones (my main ringtone was added this way)......will post results.