1. anon(971517)'s Avatar
    Hey everyone, I have continued to encounter a problem while trying to sync my music...When I startup DM, it shows my phone as connected, and while using any other DM tool my phone shows up as connected. However, when I try to sync my music to iTunes, as I have done before, I get a message saying DM cannot connect to my phone (although in the left corner of that box it shows my PIN)...I have reinstalled .75 OS, reinstalled both Media Sync and DM 4.7, set Mass Storage Mode to "Off," which it is suppose to be while using Sync (although I have tried with MSM on). Has anyone else had this problem, and if so, how did you fix it (if you did)?
    02-22-09 05:50 PM
  2. anon(971517)'s Avatar
    Anyone able to help?
    02-22-09 06:43 PM
  3. TheChampJT's Avatar
    When using media sync, it changes the device the mass storage mode for better syncing. So, the DM will not recognize it during sync. You don't need the DM to run to sync to iTunes.
    02-22-09 06:58 PM
  4. anon(971517)'s Avatar
    When using media sync, it changes the device the mass storage mode for better syncing. So, the DM will not recognize it during sync. You don't need the DM to run to sync to iTunes.
    how do I sync it without DM then?
    02-22-09 07:00 PM
  5. ArmaK's Avatar
    This is one of the problems with DM, it doesn't always work the way that you want it to work. I would download the itunes sync app from the BB website. Then run the app by itself to do the sync with itunes. Also make sure that you have your device set to MTP and not MSM for itunes to be able to sync properly.

    https://www.blackberry.com/Downloads...DA9347ED7C8F60

    Posted from my CrackBerry at wapforums.crackberry.com
    02-22-09 07:07 PM
  6. TheChampJT's Avatar
    how do I sync it without DM then?
    Double click the icon.
    02-22-09 07:09 PM
  7. anon(971517)'s Avatar
    This is one of the problems with DM, it doesn't always work the way that you want it to work. I would download the itunes sync app from the BB website. Then run the app by itself to do the sync with itunes. Also make sure that you have your device set to MTP and not MSM for itunes to be able to sync properly.

    https://www.blackberry.com/Downloads...DA9347ED7C8F60

    Posted from my CrackBerry at wapforums.crackberry.com
    Thanks a lot! I will try this right away.
    02-22-09 07:10 PM
  8. anon(971517)'s Avatar
    Just tried...still getting the same error. "BlackBerry Media Sync failed to connect to your BlackBerry device. Click Retry to try again or Cancel to disconnect"
    02-22-09 07:22 PM
  9. TheChampJT's Avatar
    Make sure MSM is on.
    02-22-09 07:29 PM
  10. anon(971517)'s Avatar
    Make sure MSM is on.
    Tried it with both MSM on and off
    02-22-09 07:32 PM
  11. TheChampJT's Avatar
    Tried it with both MSM on and off
    Are all your drivers installed? They should be auto, or at least with the DM. But can you do anything with mass storage enabled?
    02-22-09 07:34 PM
  12. anon(971517)'s Avatar
    Everything should be fine, I've synced it before. The only thing that's different is that I got a replacement Storm because my other one didn't click, so I'm starting to think its the BB itself...
    02-22-09 07:38 PM
  13. TheChampJT's Avatar
    It's weird, just wondering though, can you view both the SD card and BB when MSM is on?
    02-22-09 07:45 PM
  14. anon(971517)'s Avatar
    It's weird, just wondering though, can you view both the SD card and BB when MSM is on?
    I can view the BB, how would I go about viewing the SD card?
    02-22-09 07:48 PM
  15. TheChampJT's Avatar
    When you open my computer, you should be able to explore both as external drives.
    02-22-09 07:58 PM
  16. anon(971517)'s Avatar
    When you open my computer, you should be able to explore both as external drives.
    When I go to My Computer I only have three options, Files Stored on This Computer, Hard Disk Drives, and Devices with Removable Storage. (I'm on XP if that makes a difference)
    02-22-09 08:03 PM
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