- I was on the phone with my tech rep and he stated that somewhere in the warranty agreement there is a statement saying that if you download a LEAK you will void the warranty! I am not sure that this is true and I cannot find it in the agreement, but I just wanted opinions about this! I know you can wipe and download the offical when you return it though for problems!03-20-09 08:26 AMLike 0
- I spoke with the Telus reps about this. The warranty is on the hardware, not on the software. If your phone is having software problems, they generally walk you through loading the OS back onto the phone. I had them do that with me when I first got the storm before I got .109.
They accept phones with software problems back simply because they can send the phone back to the company if its broken, but if its just a software issue, they reload the OS on the phone and send it back out as a loaner phone. It is cheaper for them to take the phone back than lose a customer. The phones are cheap for them.
Like the customer above mentioned, they will generally not ask too many questions. If the phone doesn't work, they take it back. I did notice though that they're getting a bit more stingy when they can't replicate the problem you're having with the phone...the key is to be persistent.03-20-09 11:14 AMLike 0 - My Wife works for VZW in Customer Service and she keeps telling me that it will void my warranty. I'm wondering if anyone has looked through the EULA or Contract to find the part about hardware/software modifications (or lack there of a part).
I'm currently arguing with her about going with the .114 Hybrid. Being new to the whole BB game (Storm is my first BB) my nerd side is in overload mode right now.
Just for confirmation; all I need to do is use DM to backup current configuration and then follow the .114 instructions for install? Then if I have problems I just log in to DM and downgrade to .75?
Thanks03-23-09 03:00 PMLike 0
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