1. Krivs's Avatar
    I just filed a claim for my lost storm via Asurion, does anyone know will I get a new or refurbished replacement??
    02-24-09 06:16 PM
  2. b.nelson's Avatar
    Asurion does not give out new phones! They give out refurbished phones! The only time they give out new phones is if they do not have it in stock!
    02-24-09 06:28 PM
  3. FISH4RUDY's Avatar
    I would have to second that as they will be sending you a refurb.........
    02-24-09 06:30 PM
  4. The_Connection's Avatar
    I filed a claim for my storm on Sunday, due to it malfunctioning. I had told them I lost it and they sent me a brand new one in a box, all stickers on it, and everything down to the manuals in the box. It came with everything, and brand new. I was extremely surprised.
    02-24-09 06:34 PM
  5. gadgetluva44's Avatar
    Just had my Storm replaced due to being stolen. (Had phone since launch day) Received a brand new in box unit,. Assurion replaces with new within 6 months generally, after 6 months you usually receive a refurbished unit. The new unit actually works better than the original.
    Last edited by gadgetluva44; 02-24-09 at 06:38 PM. Reason: add comment
    02-24-09 06:35 PM
  6. Krivs's Avatar
    Just had my Storm replaced due to being stolen. (Had phone since launch day) Received a brand new in box unit,. Assurion replaces with new within 6 months generally, after 6 months you usually receive a refurbished unit. The new unit actually works better than the original.
    Well, I will be receiving the phone tomorrow, and I'll let you guys know if it's new or replacement, thanks.
    02-24-09 06:43 PM
  7. j2773's Avatar
    My replacement should be in within an hour. I'm hoping it is a new phone as I've heard others complain about the quality of the refurbs they were issued.
    02-24-09 06:54 PM
  8. Krivs's Avatar
    My replacement should be in within an hour. I'm hoping it is a new phone as I've heard others complain about the quality of the refurbs they were issued.
    Let us know if it's new or replacement.
    02-24-09 07:00 PM
  9. jwizzle13's Avatar
    My replacement should be in within an hour. I'm hoping it is a new phone as I've heard others complain about the quality of the refurbs they were issued.
    I've had much better luck with refurbs than I have new ones. FWIW
    02-24-09 07:01 PM
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