1. oct08's Avatar
    Hi,

    I updated my OS to 4.7.075 and in the process wiped my BB... newbie mistake I guess. I cannot load BB Messenger, I have tried downloading using Desktop Manager, but it is not playing nice. Any thoughts?

    Thanks!
    01-01-09 12:45 PM
  2. neolantis's Avatar
    either go through the DM or if that doesn't work do the following

    close DM
    connect phone to pc
    navigate to C:\program files\common files\research in motion\apploader
    dbl click the loader application (looks like a phone)
    follow promts to connect with phone
    scroll down to check the boxes to which programs you want to add or remove
    click next and wait for it to finish
    01-01-09 12:52 PM
  3. zerog6's Avatar
    Try pulling the battery, it's happened to me a couple of times with other application icons and after it resets they come back
    01-01-09 01:00 PM
  4. DonNguyen's Avatar
    FIRST, check to see if BBM is on your phone...

    Options > Advanced Options > Applications

    is it there? if not, re-add it via DM

    DM > Application Loader > Add/Remove > Select BBM > Next > let it run
    01-01-09 01:07 PM
  5. Crucial_Xtreme's Avatar
    FIRST, check to see if BBM is on your phone...

    Options > Advanced Options > Applications

    is it there? if not, re-add it via DM

    DM > Application Loader > Add/Remove > Select BBM > Next > let it run
    Correct. However, if it does show up in the Application Menu, then delete it, and then follow the rest of Don's instructions.
    01-01-09 01:09 PM
  6. oct08's Avatar
    either go through the DM or if that doesn't work do the following

    close DM
    connect phone to pc
    navigate to C:\program files\common files\research in motion\apploader
    dbl click the loader application (looks like a phone)
    follow promts to connect with phone
    scroll down to check the boxes to which programs you want to add or remove
    click next and wait for it to finish
    Thank you, followed your directions and it is not there. Next suggestion?
    01-01-09 01:10 PM
  7. DonNguyen's Avatar
    Correct. However, if it does show up in the Application Menu, then delete it, and then follow the rest of Don's instructions.
    lol...forgot that part
    01-01-09 01:11 PM
  8. oct08's Avatar
    FIRST, check to see if BBM is on your phone...

    Options > Advanced Options > Applications

    is it there? if not, re-add it via DM

    DM > Application Loader > Add/Remove > Select BBM > Next > let it run
    It is not there. Next suggestion?
    01-01-09 01:11 PM
  9. oct08's Avatar
    Correct. However, if it does show up in the Application Menu, then delete it, and then follow the rest of Don's instructions.
    How do you delete something that is not there? Sorry if I am being dense. The only thing that is displayed is Email Setup Application. Thank you!
    01-01-09 01:12 PM
  10. DonNguyen's Avatar
    not there on which step?
    01-01-09 01:14 PM
  11. oct08's Avatar
    BBM is not displayed as an option in the App Loader. Only Email Setup. When I try to download from the website it says my OS will not support. Should I try to download without my BB hooked up to my computer. Again, thank you for your help and Patience.
    01-01-09 01:17 PM
  12. neolantis's Avatar
    BBM is not displayed as an option in the App Loader. Only Email Setup. When I try to download from the website it says my OS will not support. Should I try to download without my BB hooked up to my computer. Again, thank you for your help and Patience.
    yeah, i don't believe that one is compatible with the storm.

    i did have this same problem and even following don and crucials instruction it would not show up to give me a choice.
    i ended up doing a wipe and reinstall and choosing it as one of the install apps when it asked what i wanted
    not a great answer...but it's something
    01-01-09 01:54 PM
  13. styx's Avatar
    The only time this has happened to me was if I deleted the "Vendor.xml" file prior to updating.

    If you did this retry your update without deleting it..... many of the apps seemed coded into that file.
    01-01-09 02:25 PM
  14. oct08's Avatar
    A Hugh THANK YOU to all who helped me out with your comments. Your directions helped me learn how to navigate in DM and my Storm mych better. I ended up doing a re-install and everything I need is back on my BB. Happy New Year!
    01-02-09 07:18 AM
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