1. dannydodge's Avatar
    ok so my old storm screen broke and i bought a used one, once activated i hooked it up to my computer and did a backup restore, everything works fine except i dont get any facebook or my emails sent to my phone anymore.

    in face i keep getting the old users email.

    when i check my email settings under the options it only shows my email, so i tryed a security wipe, then restored the phone again, and im still only getting their email! anyone have any idea how to fix this?
    06-29-10 12:54 PM
  2. gregs87's Avatar
    Have you tried going through BIS and setting up a new account?

    https://bis.na.blackberry.com/html?brand=vzw This site is for VZW - if you are on another carrier and you can do a search for it. That may work for you.
    06-29-10 01:40 PM
  3. dannydodge's Avatar
    is that gonna stop their email form sending to my phone too?
    06-29-10 04:28 PM
  4. gregs87's Avatar
    Bobaloo posted this on another thread - it may help you:

    You need to start with an ESN change before you do the *228 programming. You can do the ESN change on VZW's website or you can call *611 from a vzw cell phone (not the one you're trying to activate) or you can call 800-922-0204.

    After the the ESN change, you can do the *228 programming. You'll want option 1.

    Since it's a BB, you should then login to your BIS account and change your PIN.

    Good luck. Write back and let us know how it all goes.
    06-30-10 11:25 AM