Originally Posted by
patches152 i understand what the impact is on VZW....i worked for 'em for 2 years doing escalations taking calls from the likes of the types that come on CB and expect a free storm 2 when it launches or want a different model device instead of a warantee exchange the first time out of the gate...etc
i also know what qualifies as a reasonable reason to exchange. and most people have legitimate reasons. however, you're right, a lot of people send them in to see "if they can get better", etc.
but i agree, 5 is a lot, and i believe it to be a concidence, and not how most people's experience is/should be. very few people have had a legitimate reason to have more than maybe 3, but not to say that exceptions don't exist.