when connected through the usb cable with mass storage mode on it re-routes the connection that normally joins the media card to the BB, and changes it to the media card basically being an extra "drive" on the computer. "Blackberry1" for the on-board memory "Blackberry 2" for the Micro SD card. if your having complications... just connect the phone with mass storage on and drag and drop to the folder
Thanks for the feedback and input. Having looked deeper it appears connected to another problem where the drive letter of the SD card does not show up. Thanks anyway
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I have the same problem and I've tried everything. I can not see or access the media card through file explorer. I have mass storage on, media card support on and encryption off. It works on every other computer except mine. becuase of this problem, media sync will not work becuase it can't see the drive. Any help would be appricated!