1. tbeaumont's Avatar
    Last week I purchased the HP 12C calculator from Lygea for my Verizon Storm 2. It was $12.95. Several days after purchasing the calculator my Storm 2 broke and Verizon gave me a new Storm 2. I sent a request to Lygea to receive a new activation code since the old activation code was based on the old PIN #. I received the following email below from Lygea:

    "Thank you for your email.

    Due to a large number of licensing abuses that we are receiving in the past few weeks, we are now requesting customer who is requesting new registration code for replacement phone to email us scanned copy of proof of ownership of the new phone.

    Make sure the document clearly shows the PIN of the phone, and your full name.

    We are sorry for any of the inconveniences, but we need to take this measures in order to be able to keep selling the software at the current price."

    I scanned a copy of my receipt from Verizon that clearly shows me swapping out the original Storm 2 for the new Storm 2. Verizon does not show the PIN number on the receipt.

    The net net is that I have been sending requests to Lygea without any response. Given all the rave reviews about their products you would expect better service. Thats a new twist to increasing revenue by making customers pay multiple times for the same product versus increasing revenue with outstanding customer support and repeat business.

    Anyone thinking about buying their products buyer beware!
    03-23-10 10:36 PM
  2. tbeaumont's Avatar
    I am very happy to report that Lygea has resolved my problem....thanks.
    03-23-10 10:48 PM
  3. catusjack's Avatar
    Glad to hear that. I really think most carriers are trying to improve their PR. I know for a fact that Sprint has vastly improved theirs in the DFW metroplex.
    03-23-10 10:51 PM
  4. howarmat's Avatar
    BlackBerry App World - Pocket 12C SE Financial Calculator for BlackBerry Storm is this the same? why not buy here since they will update all serials for you for all apps?

    edit: glad its resolved
    03-23-10 10:54 PM
  5. tbeaumont's Avatar
    Thanks for the suggestion!
    03-23-10 10:58 PM
  6. jodonnell's Avatar
    I had a bad experience with them also that never got resolved. For some reason, the code would not work on my bb curve. After a couple of months of sporadic communication back and forth and having to restart the process many times, they send a new code. It also did not work of course. It was no longer worth the effort
    05-17-10 10:32 AM