1. je_gmed's Avatar
    I have the latest Documents To Go Premium Edition for my storm, however I still can't view any files, word, excel or power point, on my cell that I created in my laptop, windows office 2007, and I’m unable to open any files that I created in my cell on my laptop. Anyone knows how to fix it?
    Last edited by je_gmed; 01-27-09 at 06:41 PM.
    01-27-09 05:08 PM
  2. coriolistorm's Avatar
    I'm no expert but try saving the files on your laptop in compatibility mode (word 97-2003), then try viewing them on the blackberry.
    01-27-09 05:37 PM
  3. ylexot's Avatar
    I'm no expert but try saving the files on your laptop in compatibility mode (word 97-2003), then try viewing them on the blackberry.
    That would be my guess as well.
    01-27-09 05:39 PM
  4. je_gmed's Avatar
    still doesn't work...
    01-27-09 05:49 PM
  5. je_gmed's Avatar
    i got it to work!! save files in this format: Microsoft Office Excel Worksheet (.xlsx)
    Microsoft Office Word Document (.docx)
    Microsoft Office PowerPoint Presentation (.pptx)
    THANK YOU ALL!
    01-27-09 06:22 PM
  6. DoctorNeutron's Avatar
    Premium D2G reads, opens both 2003 and 2007 documents.
    Try removal and ota re-install, rigorously following DataViz instructions. PDF To Go requires a second install step, you realize. If this fails, call them up. Be nice. They may help you without the need of extra dough. Keep beating on it - worth your effort. Good Luck

    Doctor Neutron
    01-27-09 06:55 PM
  7. je_gmed's Avatar
    I can now view the files and make changes on my cell, but it saves the files in REM format, i can't open them in my laptop...any idea how to open REM files?
    01-27-09 07:03 PM
  8. vvsabvv's Avatar
    had the same problem but i believe i just fixed it....

    go to option> memory> encrypt media files> No

    this seems like it fixed it for me...
    Last edited by vvsabvv; 01-29-09 at 02:53 AM.
    01-29-09 02:25 AM
  9. je_gmed's Avatar
    thanks vvsabvv, it solved my problem...
    01-29-09 09:43 AM
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