[steve7410]

i just got a replacement unit and cannot get my email to work

i use gmail currently have adjusted a lot of things and still can't get it to work.

i did go to the Verizon BIS website and updated my pin/meid, and went through the email set-up and reset that but it is still not working.

any ideas???

[AF Sgt]

Resend service books?

I remember an issue similar to this where the fix was a call to VZW. They said the tech had to do something on their end. I will have to do a search for it.

[[email protected]]

Have you tried resending your service books? Options...Advanced Options...Host Routing Table...Blackberry Button....Register

[steve7410]

yeah i did resend the service books already, i can try it again

[Capnwalker]

go to email setup;
if it says " acct curently set up on XXX pin would you like to change device to pin YYY?" xxx= old pin yyy = new pin say yes and the icons will appear
if that donesnt work then:
if you have already registered on the blackberry internet website so you can visit your email config from any computer ( the url is W W W.blackberry.com/vzw/go for verizon customers) then change the device from that web site and resend the service books

hope that helps

[lakokama]

Just call BB support. Same thing happened to me and they had it fixed in 5 min. Call 18004837356. BB support is option 3.

Posted from my CrackBerry at wapforums.crackberry.com

[dixiehuntr]

Yeah either call that 1800 number or go into setup and setup your email again that way like a previous poster said. Thats what the guy at the Verizon store did for me when I switched from my Pearl to the Storm...works like a charm now