the first time try to sycn the music with itunes i had all songs on the storm and there was 2 of every song. so tonight i delete all songs from the storm and check the music files on the storm and it was empty. so them i use the media manager that came with the storm software disk and did a download of my music. i check the BB storm and all music is on the phone 2 times. meaning i have every song in double on the phone when i only did one down load