1. KynKayd's Avatar
    I'm trying to back up My phone but keep getting an error, can someone please help here is a pic of the error.
    02-22-09 12:58 AM
  2. neolantis's Avatar
    have you cleared your browser cache?

    browser/bbkey/options/cache operations/clear
    02-22-09 01:10 AM
  3. ScandaLeX's Avatar
    I suggest restarting your computer. While thats taking place, (with the phone on) take the battery out of your BlackBerry- replace battery. When everything boots back up, try again.
    02-22-09 01:58 AM
  4. KynKayd's Avatar
    thank you both, not sure which actually did the job because I did all the above so thank you both so much!
    02-22-09 02:32 AM
  5. neolantis's Avatar
    anytime, glad you got it fixed
    02-22-09 02:41 AM
  6. smcoldBB's Avatar
    I'm trying to back up My phone but keep getting an error, can someone please help here is a pic of the error.
    FYI it will happen again so the fix I found is to go into advanced back up and clear the "browser cache options" from the list exit to main menu and try again. works everytime..
    02-22-09 05:44 PM
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