Umm... I've had dust under the screen with my V but as far as I can tell, the screen is sealed on the storm. Am I wrong? Where might the dust be coming from? I've been worried about the possibility of junk disturbing the screen button but f there is dust methinks the screen must not be hermetically sealed as I had previously thought. Shure looks like it is...
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As bad as it sounds I'm going to live with the little bit of dust because the rest of my Storm is fine. It clicks fine etc. and I would hate to exchange it for dust and then have issues with the clicking on the new one.
My model (which is Telus) has a gap around the edges. The screen is not flush with the device. I did not have any dust until recently but as far as I can tell, it is one piece and only noticeable on the start up screen. That being said, I have had to do two random battery pulls in the last 2 days. The screen clicks perfect and I am terrified to bring it in lest I get one that sucks.
trinx, Telus has the best customer service I have seen such far and I have been with all of the big 3. I don't think you will have any issue getting a refurb for the dust issue.