[Roadrunner 88]

9530 on T-Mobile about 3 months now, love it.

Today I get Uncaught exception: java.lang.NullPointerException
select ok

later get another net_rim_bb_messager_app (something) and can't access any SMS or email (message folder).

When trying to connect to Desktop manager . device not connected.

What should I try first?

Can't backup to prepare for wipe.

Nothing on it is more valuable than the utility of the device.

Thanks

-Mike

[oI Platinum Io]

Have you tried resending the service books and doing a hard reset?

[Roadrunner 88]

Yes and Yes, as well as a diagnostics Run (which really told me nothing)

Re Registered, Re sent service books, battery pulled (if this is the 'hard reset' to which you refer?)

Can't get past the Jave exception on boot up...
Can't access emails or SMS.

At least it's not bricked....yet....


How can I wipe it?
Which OS should I load? (directions for this I have found)

HELP!!!

[hookbill]

Yes and Yes, as well as a diagnostics Run (which really told me nothing)

Re Registered, Re sent service books, battery pulled (if this is the 'hard reset' to which you refer?)

Can't get past the Jave exception on boot up...
Can't access emails or SMS.

At least it's not bricked....yet....


How can I wipe it?
Which OS should I load? (directions for this I have found)


HELP!!!

Everyone has different opinions about that. I suggest you try several OS and figure out which one is right for you.

[Roadrunner 88]

granted opinions vary, especially about the OS...

So how about yours on how to get the DM to connect and how to wipe this troublesome one first?

any suggestions?

[rusty2663]

try clearing your browser cache and then try to back up

[Roadrunner 88]

Intellisync Warning

Failed to connect to the device. Make sure the device is properly connected and try again.



HOW do I get past this?

Cleared browser cache and it still won't connect to DM v4.7
Can't backup (and am about to say don't care!)

Just want it functional again. It's currently showing 128 email (or messages) on the home screen and it's driving me nuts; messages and SMS can't be accessed without the warning in post one.


Can it be wiped and a new OS loaded some other way?

[Murasame]

Try this:

forums.crackberry.com/f132/how-force-os-load-those-dm-apploader-fatal-errors-207364/

(can't post URL's due to low post count, but shouldn't be hard to figure out)

[Roadrunner 88]

wiped it w JL_CMDER

Then reloaded .75...

W/O a b/u it took till now to get the damn thing back working on t-mobile...

But it is back... email and all...

Maybe now I'll try that new .141....