06-02-09 10:54 AM
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  1. Diceross's Avatar
    Got the new OS update, everything came through fine BUT my BB messanger? What gives? are all my BB messanger contacts GONE?? Help all! thanks!!!
    06-01-09 01:08 PM
  2. bucky716's Avatar
    The backup did not restore, so restore them from a backup.
    06-01-09 01:23 PM
  3. MePascal's Avatar
    If you did the Backup, then could you find your backup.ipd file and restore?

    Look in My computer>>Documents?Maybe
    06-01-09 01:23 PM
  4. yankees2624's Avatar
    i have the same problem but it also lost all my regular contacts
    i thought this was going to be a good update but instead it gives me a **** load of problems
    06-01-09 01:36 PM
  5. Diceross's Avatar
    I know Yankees, its crazy! if you figure out hot to get it back, let me know, and I will do the same!!! its Rediculous!
    06-01-09 01:38 PM
  6. DonNguyen's Avatar
    thats why you back everything up before you update...
    06-01-09 01:41 PM
  7. Morf32's Avatar
    I know Yankees, its crazy! if you figure out hot to get it back, let me know, and I will do the same!!! its Rediculous!
    Did you backup your phone before you started doing the upgrade? If so, just restore from that backup. Everything will come back. Updating my husband's phone went according to plan, but I had to restore everything on my phone from the backups I did before I started. That restore brought back everything--contacts, calendar, BBM contacts, etc.
    06-01-09 01:41 PM
  8. Diceross's Avatar
    I did backup, Although I thought I did, it madea folder in my computer and everything!!
    06-01-09 01:42 PM
  9. MePascal's Avatar
    Sounds like there's no backup......

    If you backed up...you should find a folder that states...Backup.ipd or Loader.Backup
    06-01-09 01:43 PM
  10. Morf32's Avatar
    I did backup, Although I thought I did, it madea folder in my computer and everything!!
    If you manually backed up the phone before you started, you need to search your PC for a file ending in .ipd. The actual file name will look like this: Backup-(2009-05-31).
    06-01-09 01:45 PM
  11. yankees2624's Avatar
    ok guys thanks for the help, but new problem i restored phone from backup i did before upgrade and everything is good except i cant acess appworld and browser is gone now i have heard of a similiar problem with no browser so should i just follow that and do a battery pull??
    06-01-09 01:53 PM
  12. Morf32's Avatar
    ok guys thanks for the help, but new problem i restored phone from backup i did before upgrade and everything is good except i cant acess appworld and browser is gone now i have heard of a similiar problem with no browser so should i just follow that and do a battery pull??
    Resend your service books and do a battery pull.
    06-01-09 01:54 PM
  13. m3grady2's Avatar
    These threads never get old lol.

    Posted from my CrackBerry at wapforums.crackberry.com
    06-01-09 01:57 PM
  14. yankees2624's Avatar
    Resend your service books and do a battery pull.
    Alright Morf thanks i will try that now
    06-01-09 01:58 PM
  15. Diceross's Avatar
    I found the ...Backup.ipd with todays date, since i did backup earlier, but nothing happens!
    06-01-09 02:01 PM
  16. yankees2624's Avatar
    Dice Im not sure why yours isnt doing anything but i backed up mine it worked and then resent service books after battery pull and i think all my problems are solved try restoring again
    06-01-09 02:03 PM
  17. Morf32's Avatar
    I found the ...Backup.ipd with todays date, since i did backup earlier, but nothing happens!
    You need to have the phone hooked up to DM... then click on the Backup/Restore option. Click on Restore and browse to that file and open it through the restore.
    06-01-09 02:03 PM
  18. MePascal's Avatar
    You need to have the phone hooked up to DM... then click on the Backup/Restore option. Click on Restore and browse to that file and open it through the restore.
    +2
    10char
    06-01-09 02:05 PM
  19. yankees2624's Avatar
    Hey any other problems that anyone knows of that i should be aware of with new update or any bugs besides these
    06-01-09 02:05 PM
  20. Morf32's Avatar
    Hey any other problems that anyone knows of that i should be aware of with new update or any bugs besides these
    Here is a list of bugs that Civic has been putting together. Most of them won't affect the performance of the phone, but they are still a little annoying: Ongoing-Overlooked-Unresolved-Storm-OS-Bugs-GUI-Issues.
    06-01-09 02:21 PM
  21. Diceross's Avatar
    Nothing is working to get BB Messenger back. anybody have an amazing idea I can try!
    06-01-09 02:42 PM
  22. Morf32's Avatar
    Nothing is working to get BB Messenger back. anybody have an amazing idea I can try!
    Hook your phone back up to DM and open the App Loader... is it an option in there to checkmark and add back to the phone?
    06-01-09 02:44 PM
  23. Diceross's Avatar
    Nope I looked, there is only like 4 things in it. Facebook, google maps, and 2 others, I forget. NO BB MESSENGER
    06-01-09 02:47 PM
  24. Morf32's Avatar
    Nope I looked, there is only like 4 things in it. Facebook, google maps, and 2 others, I forget. NO BB MESSENGER
    The .exe file is available from Verizon's website now. Download that to your PC, then run the App Loader and see if it's there.
    06-01-09 02:48 PM
  25. Diceross's Avatar
    where on verizon.com would I find it? thanks for tryin to help by the way!!
    06-01-09 02:50 PM
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