Finally dust under the screen
- I have had 4 storms now with dust under the actual screen in fact the refurb i have right now that i got one Tuesday yes Tuesday of this week and it already has dust under the screen... sweet lol. I figure ill wait a month hopefully they have the issue under control because now i'm convinced that there are more frakked devices then solid builds out there. I love my phone but for the love of god fix the damn dust.02-01-09 10:30 PMLike 0
- Since I found the dust under the screen, I went to a VZW store to have a look at it and I was told "thats the way it is....", I didn't press to be replaced since I was on the fence about getting a replacement...I finally called and I have a replacement in the way (the rep was very nice). What helped me decide was that my KRZR K1m (2 years old) is spotless!
I have to find a way to prevent dust in the new one, I don't enjoy having to deal with this situation. I am thinking of cutting something really thin and flexible and putting it around the screen....02-02-09 07:54 PMLike 0 - Since I found the dust under the screen, I went to a VZW store to have a look at it and I was told "thats the way it is....", I didn't press to be replaced since I was on the fence about getting a replacement...I finally called and I have a replacement in the way (the rep was very nice). What helped me decide was that my KRZR K1m (2 years old) is spotless!
I have to find a way to prevent dust in the new one, I don't enjoy having to deal with this situation. I am thinking of cutting something really thin and flexible and putting it around the screen....02-03-09 10:40 AMLike 0 -
http://forums.crackberry.com/f133/it...3/#post1261337
However, it involves taking the phone apart which I am not willing to do. I will try to apply the tape or something else (like somebody else suggested slivers of high density foam) without disassembling the phone.02-03-09 03:05 PMLike 0 -
Is this officially covered under warranty? I've heard mixed opinions from Verizon staff. Any one know what RIM says about this issue?
I plan to pocket carry my new Storm and won't be rolling the dice unless I know I'm covered.
Thanks02-03-09 05:29 PMLike 0 -
I called Verizon on Sunday and spoke to a nice man in tech support. Explained my problem on how I didn't think the screen was sealed correctly. One of my main caveats was that reminders on the Calender app could not be distinguished between the dust particles, since they only show up as tiny dots . I also eluded to the fact they it basically looks a bunch of dead pixels on the screen it was so bad. He had never heard of the issue but he stated it sounded like a manufacturer's defect to him & that it would be covered under warranty. All in all, it was very hassle free but seems like it's a crapshoot on who you get when you call.
See the DUST WARS thread if you want to see pics of how bad mine got.02-03-09 08:20 PMLike 0 - My new replacement (is on its way...) was considered a warranty replacement since I was past the 30 days. Well, yes VZW's response is mixed: at the Store they told me "thats the way it is with Blackberies", on the phone I explained in a very calm manner (I was also nice at the store... you catch more flies with honey...) the problem and why a 40 day phone should not have so much (or any) dust in the screen and the rep said "I am sorry you are not satisfied with your Storm, I will be glad to send you a replacement".
Last edited by haris163; 02-04-09 at 09:02 AM.
02-03-09 09:48 PMLike 0
- Forum
- BlackBerry OS Phone Forums
- More BlackBerry Phones
- BlackBerry Storm Series
Finally dust under the screen
LINK TO POST COPIED TO CLIPBOARD