[gkviper192]

i love my storm and all...

they guy in the scratch test video claims he is using a benchmade pocket knife. well i just got my replacement phone today and im sending my other one back obviously so i figured id do a lil bit of a test myself and what do you know my benchmade knife put hairline scratches in the screen with approximately 10% of the pressure he uses in the video...

jus wanted to put that out therre for you guys

[howardb]

Did you take the screen protector off?

[cray1000]

i wouldnt trust that anyways, everything is different, sometimes sand or dust can scratch worse than a knife.

[ccrx]

Wait you scratched the original phone? Dude they're gonna charge you for it when you send it back, you know that right?

[gkviper192]

yes... it had nothing protecting the screen.. if i pressed as hard as he shows in the video i would expect deep scratches.

[gkviper192]

why would they charge me for it.. i send it back because the screen wouldn't click in the corners who says they are going to charge me?

[blackwidowinsc]

i love my storm and all...

they guy in the scratch test video claims he is using a benchmade pocket knife. well i just got my replacement phone today and im sending my other one back obviously so i figured id do a lil bit of a test myself and what do you know my benchmade knife put hairline scratches in the screen with approximately 10% of the pressure he uses in the video...

jus wanted to put that out therre for you guys

Dummy!

I know I am going to get into trouble for that one.

[xan8470]

Yeah, I was skeptical all along but thanks for the heads up.

[SAFE_NAFE]

I laugh at you

Posted from my CrackBerry at wapforums.crackberry.com

[gkviper192]

can someone clear this up?

[jason1332]

They may choose to charge you for damage to the device...

[blackwidowinsc]

why would they charge me for it.. i send it back because the screen wouldn't click in the corners who says they are going to charge me?

The warranty is void if there is any moisture or physical damage. You can't ask for a replacement for a reason of defect and then go and destroy the device in another way. That was an insane act and if you get charged for it, it would serve you right.

[Flexia]

I tried scratching mine with a razor blade and it didn't scratch. It just left a smear on the screen that looked like a scratch.

Posted from my CrackBerry at wapforums.crackberry.com

[John Yester]

Normally on any return, they have specifics that there is no damage to the device and there has never been any contact with water..

At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the 30–day return period, we will refund your merchandise's purchase price. If you return a phone without a UPC on the box, the amount of the refund will be reduced by the amount of any mail–in rebate that was available for the phone at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively.
If you received your merchandise through a "Buy One, Get One Free" or similar offer, both items must be returned in order to receive a refund. If you received a discount based on the purchase of an item, the return of that item will result in the forfeit of the discount, which may be deducted from any refund amount. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be included. If Verizon Wireless must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you will be charged a service fee.
If Verizon Wireless must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you will be charged a service fee.
Opened software purchased separately may be exchanged only for the exact same item at a Verizon Wireless Communications Store and may not be returned for refund.
Before returning or exchanging any product that has data in its memory, please transfer all files you wish to retain to another file source. Once the product is returned, your files cannot be recovered.
This return policy does not apply to customers who have purchased a Prepay Plan.
Because the FCC requires that carriers convert nearly all of their devices to GPS capability, Verizon Wireless will no longer allow non–GPS phones to be activated on our network. If you upgrade from a non–GPS–capable to a GPS–capable phone and then return it within the 30–day period, Verizon Wireless will not allow the older non–GPS–capable phone back on our network. We will, however, allow you to exchange your new phone for another GPS–capable device that will meet your needs.
View Return/Exchange Procedures
Gift Card Returns
Gift Cards can be returned at a Verizon Wireless Communications Store within 30 days of the date of purchase if accompanied by the receipt. If the Gift Card was purchased from the Verizon Wireless online store, please visit your nearest Verizon Wireless Communications Store to process the return. The online store is unable to process gift card returns.
Exchange New Merchandise
Within 30 days of purchase of new merchandise, you may exchange it one time. In order to make the exchange, return the merchandise (including phone, charger, battery, instructions, etc.) in its ORIGINAL box. All merchandise must be in like–new condition. Please have your customer receipt available as proof of purchase. A $35 restocking fee will apply.
Shipping charges may apply to exchange merchandise sent to you by Verizon Wireless.
If you purchased your merchandise from the Verizon Wireless Online Store or over the phone from one of our Telemarketing or Customer Service Representatives, please contact the phone number on your customer receipt for additional details on completing your exchange.
If you purchased your merchandise from a Verizon Wireless Communications Store, please contact the store for additional information on completing your exchange.
If you purchased your merchandise from another retailer, the retailer's exchange policy applies.
Device Exchange Program
If you're having a problem with your device, just contact Verizon Wireless toll–free at 1.866.406.5154 from a landline phone. We'll diagnose the issue with you right over the phone. If we cannot resolve the problem while you're on the line and the problem is caused by a manufacturing defect within the first year you own the device, we'll send you a Certified Like–New Replacement (either a like unit or one of comparable quality) right to your door at no cost to you.
If you call us after the return and exchange period, the device you receive may be reconditioned equipment. Certified Like–New Replacements will carry the remaining warranty period from the original device, or 90 days, whichever is greater.
If the original one–year warranty period has expired and you are not enrolled in the Extended Warranty or Total Equipment Coverage programs, Verizon Wireless will assess a fee if you wish to replace a defective device due to electrical malfunction or manufacturer defect. You have 15 days from the date of activation of a new device to enroll in Extended Warranty or Total Equipment Coverage. The deductible fee for Certified Like–New Replacements after one year from original purchase is $50.
Devices subjected to neglect, misuse, liquid damage, unreasonable wear and tear and the like, are not eligible for any return or exchange program. This program does not cover devices on Prepaid Accounts or lost or stolen devices.
These policies do not limit or supersede any existing manufacturer's warranties. This program may be considered to be a "warranty" or "service contract" in certain states. In these states, please refer to the Extended Limited Warranty or Service Contract brochure for full details.


Verizon Wireless INpulse Return Policy and Important Information
If you do not agree to the terms of the Prepay Customer Agreement and don't want to accept, don't do any of the things below:

• Give us a written or electronic signature;
• Tell us orally or electronically that you accept;
• Initialize your account (If you activate service by using a card, then you initialize your account when you scratch the coating on the PIN on the back of the card. If you activate service without using a card, then you initialize your account when you make a call.);
• Open a package that says you are accepting by opening it; or
• Use the service after making any change or addition when we've told you that the change or addition requires acceptance.

You can cancel without additional fees if you tell us (and return to us in good condition any wireless phone and/or any card you got from us with your new service) WITHIN 30 DAYS of the date of purchase with the original sales receipt. NO REFUNDS WILL BE GRANTED AFTER 30 DAYS OR IF THE CARD HAS BEEN USED, IF THE COATING HAS BEEN SCRATCHED OFF OR IF THE ACCOUNT HAS BEEN INITIALIZED.
Last Updated 11/16/08

[buxleyp]

The warranty is void if there is any moisture or physical damage. You can't ask for a replacement for a reason of defect and then go and destroy the device in another way. That was an insane act and if you get charged for it, it would serve you right.

+1
Dude, that was a really idiotic move. I'd keep my fingers crossed that they don't notice any damage. If they do, well then you learned your lesson.

[anon(52425)]

I can confirm. I have had my Storm for about 2 hours and I already have teeny tiny etches.

[bigbirdlarry]

Wait you scratched the original phone? Dude they're gonna charge you for it when you send it back, you know that right?

no they arent moron.

[liquidsense]

I can confirm. I have had my Storm for about 2 hours and I already have teeny tiny etches.

Are you sure? I highly doubt that.

Check to make sure that:
1) You have removed the SECONDARY screen protector. Yes, the thing comes with two protectors; one that fills half the screen, and the other that fills the whole. The whole protector is extremely easily scratched.

2) You might be looking at the small gridwork of tiny dashes and the corresponding criss-crossing gridlines that go throughout the entire screen. Those are there by default.

[bbRedSi]

i highly doubt little surface scratches would void his warranty. In the spring they replaced my pearl because the screen was malfunctioning and would randomly shut off but the phone would still work. I have an inch and a half long crack in the screen from dropping it off a golf cart. Not the lcd itself but the plastic phone housing. 0 problems.

[pathymo]

no they arent moron.

Uh, you're the moron. At the discretion of the manufacturer, they can choose to charge for the full retail value of the phone if there is any damage on the device.

[John Yester]

Okay chill no reason to call each other moron's is there?


Both look like moron's arguing about it.......Geeze you storm people....

[Ub3RdoRK]

i took a box cutter pretty damn hard to our stores demo storm...and it didnt scratch one bit....im not sure what a benchmark one is....like a lightsaber? haha jk idunno i still would never put an invisble shield on my storm regardless.

[TheFarmer]

Thankfully I will never have anything sharp come into contact of my Storm anyway. I don't pocket my phone w/my keys so I should be ok.

[gkviper192]

it is like 2 hairline scratches you can only see in the light i dont think they are that critical.

[TheFarmer]

it is like 2 hairline scratches you can only see in the light i dont think they are that critical.

Fill it in with some Mequiars Scratch X before you send it back just incase. j/k