DM issues

i want to upgrade to .148 but before i do i want to backup my software.
However, when i plug in my phone and start the DM it asks me to enter my password, after that all i get is the DM window and no options to click on in the screen. i tried to reinstall but it stops midway through the uninstall and wont let me uninstall it.
if anyone has any experience with this and knows how to fix it it please help me.

oh yea if this has been discussed in a previous thread i apologize, i did a search but found no help there.

I would start by disabling the password until you are done with the upgrade. If you are on BB Professional, or activated on an Enterprise server, you won't be able to upgrade anyhow. Once you disable the password, you can resume with the backup... keep in mind though that performing an upgrade automatically backs up your device anyhow.

I don't think its an issue with my password. As I've plugged in another bb and the dm still comes up blank

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Anyone have any ideas?

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