I have been seeing this happening more and more in the past week with customers in my area. I am in Richmond, Va. Has anyone else in the area been having this issue? I've seen it twice today and I saw it a few times yesterday. Anyway here's how you fix it.
1.) From the BlackBerry's desktop, find the Email Settings icon and click on it.
1A.) If you see a login screen have the customer login then you'll see the following options (if you don't see a login screen skip to step 2):
Email Accounts
Change Device
Language
Password
Service Books
2.) Click Service Books.
3.) Click Send Service Books.
4.) Click ok at the next prompt.