- Hi Everyone,
I tried searching for this in the forums already but cant seem to find my answer. My apologies if i blatently missed it!
My 9530 wont backup its databases anymore. The backup was freezing on Broswer Cache, which I was able to clear and fix. However, now the backup freezes at "Profile Options".
Ive tried battery pulls, but this havent helped... any suggestions would be a GREAT help!
THANKS!05-24-09 05:09 PMLike 0 - If you only cleared the browser cache by going through the options in the browser, try clearing them again from the advanced section of backup and Restore in DM. What happens sometimes is that the cache isn't completely cleared from the device by doing it from the device.
Posted from my CrackBerry at wapforums.crackberry.com05-24-09 05:29 PMLike 0 -
Posted from my CrackBerry at wapforums.crackberry.com05-24-09 05:51 PMLike 0 - The reason why I suggested what I did is that DM doesn't always error out on the database that is causing the problem. Most problems backing up the device usually result from the browser cache. The other thing that you can try is to use the advanced section of backup and restore to manually backup the databases one by one.
Posted from my CrackBerry at wapforums.crackberry.com05-24-09 05:55 PMLike 0 - I'm not trying to give you a way around it. I'm try to help you isolate your problem to a specific database. If you get an error trying to manually backup the profile options database, then you can be certain that it is that database that is causing the problem. Then you can take it from there. I have an idea what it might be if it is this database. There was a known problem with this database when using custom ringtones that were stored on your media card. What would happen is the phone would not be able to link the ringtone on the media card to the profile on the device resulting in an error. The reason for this is the backup/restore feature makes use of mass storage mode and the media card can't be accessed by dm to make this link since it already being used. Good luck.
Posted from my CrackBerry at wapforums.crackberry.com05-24-09 06:17 PMLike 0 - I'm not trying to give you a way around it. I'm try to help you isolate your problem to a specific database. If you get an error trying to manually backup the profile options database, then you can be certain that it is that database that is causing the problem. Then you can take it from there. I have an idea what it might be if it is this database. There was a known problem with this database when using custom ringtones that were stored on your media card. What would happen is the phone would not be able to link the ringtone on the media card to the profile on the device resulting in an error. The reason for this is the backup/restore feature makes use of mass storage mode and the media card can't be accessed by dm to make this link since it already being used. Good luck.
Posted from my CrackBerry at wapforums.crackberry.com05-24-09 07:33 PMLike 0 -
- So did it report an error with browser folders when you did a normal backup, or did you try ArmaK's suggestion of going one by one in the advanced backup screen?05-24-09 07:41 PMLike 0
- I tried Armak's suggestion, and when I got to "Browser Folders" it reported an error. I just tried a general backup with DM and it also stopped and reported an error with "Profile Options" again. Really confused.05-24-09 07:45 PMLike 0
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