1. shmancy3's Avatar
    I'm trying to back up my storm via DM and it keeps stopping at the WordToGoPrefs and I then get an error. I've done a batt pull, restarted DM, restarted my BB and I can't figure out why this is happening. Any ideas on how to fix it or be able to do a backup successfully?
    03-08-09 12:27 PM
  2. brendanpsmith's Avatar
    Try clearing you browser cache. If that doesn't work go to advanced options and choose what you want to backup.
    03-08-09 12:36 PM
  3. shmancy3's Avatar
    Okay, next dumb question from a newbie...how do I clear the browser cache?
    03-08-09 01:21 PM
  4. Smuuth's Avatar
    1. Connect your BB to your computer via USB
    2. Start Desktop Manager
    3. Click on Backup and Restore
    4. Click on Advanced
    5. In the right side window, scroll down to Browser Data Cache and select it
    6. Click on Clear
    7. Click on Back

    Now you can click on Backup and it will work.
    03-08-09 01:41 PM
  5. shmancy3's Avatar
    Yay!!! That worked Smuuth! Thank you so much!
    03-08-09 01:56 PM